Transform your contact center with conversational AI Did you know that most customers are willing to terminate services based on a single negative interaction with an […]

Single-Sourced. Always Accessible. Ubiquitous Unified Communications.   Unified Communications. Contact Center Solutions delivered from the cloud “as a Service”… enables you to use these capabilities together across […]

Recognition is one of the most important factors in delivering excellent customer service, and one of the most often overlooked. Put simply, whatever systems and technology you […]

Over the past 20 years customer service strategy and management has transformed. When contact centres were first established, they were treated as a cost centre. That […]

Focus on Speed, Empathy, Convenience. For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening […]

Benefit from Quick ROI Using UC or Microsoft Teams Even before the pandemic impacted organizations around the globe, successful companies were focused on enabling their employees […]

Talk to Unlock It is a given that for Financial Services Institutions (FI) and Credit Unions (CU), the client/member experience drives everything that they do. New approaches on […]

The battle for the best client/member experience is already underway and Financial Services (FSI’s) and Credit Unions must have a firm handle on it to ensure […]

There are significant financial, operational and technical advantages that lead organisations to migrate their contact centre to the cloud. Interestingly, the reasons for moving to the […]