Did you know that IVR systems have been around for five decades? IVR stands for Interactive Voice Response. Initially, it was a touch-tone input and voice […]

How to convert your contact center into a revenue generator? The sole purpose of a traditional contact center was to provide superior customer service. Contact center […]

Research reveals that patient experience is not determined by just the doctor or treatment. It depends on the overall interaction with the healthcare provider before, during, […]

What do your customers think of chatbots? All you need to know “Ironically, a lot of people think that they’ve never used a chatbot, they’ve never […]

6 Contact Center Technology Trends that will prevail in 2023 The pandemic introduced new challenges that pushed the limits of contact center operations across markets. Many […]

Your Guide to Customer Interaction Solutions for Healthcare Good customer interaction solutions are critical to the success and growth of healthcare organizations. Today’s patients behave like […]

The Guide to CRM Solutions in Insurance Enterprises in the insurance sector face two main challenges—fierce competition and low customer loyalty. In order to keep up […]

 (CCaaS): All you need to know The easiest way to drive organizational success is by delivering excellent customer experiences. However, this will require embracing agile, flexible, […]

An In-Depth Guide to Enterprise Notifications In today’s business landscape, many modern enterprises rely on dispersed workforces to function. However, when employees connect remotely and stakeholders […]