There are significant financial, operational and technical advantages that lead organisations to migrate their contact centre to the cloud. Interestingly, the reasons for moving to the […]

The Power of Moving Forward Faster with Agility, Flexibility, and Responsiveness Investment Firms, Insurance Companies, and Financial Services organizations including Credit Unions (FSI’s for short) are typically […]

The most significant question facing organizations today is what technology can best support their agents – regardless of whether they are deployed in an office, located […]

Video banking has been making waves in the financial services industry in the last few years, with more and more institutions adopting the software needed to provide this service to their customers.

Millennials make up a larger portion of the U.S. population than baby boomers, according to the Census Bureau, so forming an effective millennial marketing strategy is vital.

Technology is now playing an important role in amplifying customer service. Interactive voice response systems (IVRs) is still the workhorse in the call centre