Engage 360
Engage 360 is an end-to-end omnichannel customer engagement platform with a chatbot, live agent, and campaign management features.
Delight and Engage Your Customers Through Interactive and Connected Experiences
Proper communication is a crucial part of any relationship, be it personal or business. We have many communication platforms like Whatsapp, Instagram, and Facebook Messenger which make personal communications quick and effortless.
Engage 360 is an extensive multi-channel social media platform with live features that enables your business to create a connected experience for your customers. With Engage 360, one can use these personal communication platforms for business and thus handling the complete customer interactions by engaging AI-powered chatbots or by connecting the customers to human agents.
Delight and Engage Your Customers Through Interactive and Connected Experiences
Proper communication is a crucial part of any relationship, be it personal or business. We have many communication platforms like Whatsapp, Instagram, and Facebook Messenger which make personal communications quick and effortless.
Engage 360 is an extensive multi-channel social media platform with live features that enables your business to create a connected experience for your customers. With Engage 360, one can use these personal communication platforms for business and thus handling the complete customer interactions by engaging AI-powered chatbots or by connecting the customers to human agents.
Engage 360
What Engage 360 Can Do For Your Business
Unified Dashboard
Engage 360 provides access to all the social media platforms through a single dashboard. You can easily identify important messages from different platforms and take action in one place.
Chatbot
The solution is powered by an AI chatbot which creates the connected experience your customers want, at a fraction of the cost. The chatbot facilitates one-on-one communications.
Progress
Analysis
The solution enables businesses to communicate with customers and allows monitoring and tracking the results from a dashboard that provides reports form different SM platforms.
Delegate
Our platform allows you to delegate messages and support issues to colleagues to provide better, more efficient customer service. The platform also connects your customer to human agents if required.
Combined SM Platforms
The Engage 360 platform allows users to integrate their social media platforms with the software. This will enable instant and easier communications with the team across all the platforms.
Improved Employee Engagement
A personalised, feature-rich platform to magnify the employee engagement no matter where they are working from. IRIS has you covered even when you expand your business.
Demo
Request A Demo
Fill out the form and our sales team will be in touch as soon as possible