Voxvantage Cloud Contact Center Solution
CCaaS (Contact Center as a Service) is a cloud-driven solution that enables businesses to manage customer interactions across traditional and digital channels—without the complexity of on-premise infrastructure.
With Voxvantage, your contact center operations become more streamlined, accessible, and efficient. Our cloud-based platform empowers agents with advanced customer engagement tools available through a simple internet connection.
Transform your contact center with Voxvantage CCaaS—where flexibility meets innovation.
Why Choose Voxvantage?
- Cost-Efficient – Reduce expenses on hardware and system upgrades.
- Seamless Access – Leverage cutting-edge CX technology from anywhere.
- Omnichannel Support – Easily integrate web chat, SMS, and messenger apps.
- Enhanced Customer Experience – Deliver faster, smarter, and more personalized interactions
- Cost-Efficient – Reduce expenses on hardware and system upgrades.
- Seamless Access – Leverage cutting-edge CX technology from anywhere.
- Omnichannel Support – Easily integrate web chat, SMS, and messenger apps.
- Enhanced Customer Experience – Deliver faster, smarter, and more personalized interactions.
Features Designed for You
Omnichannel Support
Intelligent Routing and IVR
AI-Powered Automation
CRM and Third-Party Integrations
Real-Time Analytics and Reporting
Secure and Scalable Infrastructure
Voice / IVR
SMS
ChatGPT
Bots
Chat
Artificial Intelligence
Omnichannel Communications
Provide customers and agents seamless, personalized, effortless communications across all voice and digital channels.
Omnichannel Quality Management
Ensure quality on every interaction on every channel through AI-powered omni-channel quality management capabilities.
Omni-Enterprise CX™
Powerful omnichannel mobile app that puts the power of an omnichannel contact center in the hands of every agent and every employee.
Powerful Out-of-the-Box Integrations and RESTful APIs
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CRM Integrations
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IT Service Management and ESM Integrations
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Artificial Intelligence
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Microsoft Integrations
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Messengers
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WFM
CRM Integrations
Easily connect your CRM system to Bright Pattern to personalize CX or bring omnichannel communication to your CRM desktop
Salesforce
Mycrosoft Dynamics
Zendesk
Oracle Service Cloud
Hubspot
Zoho
CRM Integrations
Easily connect your CRM system to Bright Pattern to personalize CX or bring omnichannel communication to your CRM desktop
Salesforce
Mycrosoft Dynamics
Zendesk
Oracle Service Cloud
Hubspot
Zoho
IT Service Management & ESM Integrations
Turbocharge your existing ITSM solution with omnichannel communication.
Service Now
BMC
Matrix42
Ivanti
Manage Engine
Halo ITSM
IT Service Management & ESM Integrations
Turbocharge your existing ITSM solution with omnichannel communication.
Service Now
BMC
Matrix42
Ivanti
Manage Engine
Halo ITSM
Artificial Intelligence
Bright Pattern works with best-of-breed AI providers. With these partners Bright Pattern can detect sentiment to measure the quality of interactions, provide AI-powered agent assist to improve agent productivity, and offer conversational IVRs to reduce effort for voice self-service.
Google
Microsoft
IBM Watson
Naver
Artificial Intelligence
Bright Pattern works with best-of-breed AI providers. With these partners Bright Pattern can detect sentiment to measure the quality of interactions, provide AI-powered agent assist to improve agent productivity, and offer conversational IVRs to reduce effort for voice self-service.
Microsoft
IBM Watson
Naver
Microsoft Integrations
Have Teams, Dynamics, or Microsoft AI? Bright Pattern works best with it.
Microsift Dynamics 365
Teams
Voice Biometrics
AI
Microsoft Integrations
Have Teams, Dynamics, or Microsoft AI? Bright Pattern works best with it.
Microsift Dynamics 365
Teams
Voice Biometrics
AI
Messengers
Facebook
Whatsapp
Line
Viber
Twitter
Messengers
Line
Viber
WFM
Bright Pattern integrates with all leading WFM systems.
Nice
Pipkins
Aspect
Monet
Calabrio
Calabrio
WFM
Bright Pattern integrates with all leading WFM systems.
Nice
Pipkins
Aspect
Monet
Calabrio
Calabrio
Industry-Focused Solutions
Retail and E-Commerce industries
Finance and Banking
Travel and Hospitality
- In the travel industry, cloud-based contact centers streamline reservations, booking changes, and customer support, enhancing the overall travel experience.
- Omni-channel integration enables travelers to engage with airlines, hotels, and travel agencies through their preferred channels, increasing customer satisfaction.
Government and Public Sector Industries
Demo
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