Key Responsibilities:• Manage the implementation of Contact Centre projects, ensuring that all tasks are completed on-time and within budget• Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction• Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and VoxtronKey Requirements:• Minimum of 1-2 years of experience in a Professional Services Implementation position• Contact Centre industry experience is a must.• Excellent verbal and written communication skills (English minimum)• Strong knowledge of contact center technology, IVR, ACD, VoIP, Unified Comms and Contact Centre practices• Working knowledge of CRM and Lead Management solutions (Salesforce/ Siebel/ Odoo/Sage etc) will be an added advantage• BE/BTech in a technical discipline or equivalent experience is required.Key Skills:• Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously• Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations• Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment• Strong trouble shooting and problem-solving skills• Experience in supporting global customers in multiple geographies• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative• Working knowledge on Networking, API, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices• Must be a strategic thinker; able to understand the ‘Big-Picture”; able to think quickly and adeptly while solving complex problems• Willing to work a schedule that supports customers in various GCC time zones