Our Team Is Growing

Key Responsibilities: • Manage the implementation of Contact Centre projects, ensuring that all tasks are completed on-time and within budget • Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction • Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and Voxtron Key Requirements: • Minimum of 1-2 years of experience in a Professional Services Implementation position • Contact Centre industry experience is a must. • Excellent verbal and written communication skills (English minimum) • Strong knowledge of contact center technology, IVR, ACD, VoIP, Unified Comms and Contact Centre practices • Working knowledge of CRM and Lead Management solutions (Salesforce/ Siebel/ Odoo/Sage etc) will be an added advantage • BE/BTech in a technical discipline or equivalent experience is required. Key Skills: • Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously • Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations • Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment • Strong trouble shooting and problem-solving skills • Experience in supporting global customers in multiple geographies • Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative • Working knowledge on Networking, API, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices • Must be a strategic thinker; able to understand the ‘Big-Picture”; able to think quickly and adeptly while solving complex problems • Willing to work a schedule that supports customers in various GCC time zones