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  • Rise-of-the-Super-Agent-Enghouse
    Tuesday, December 1, 2020 blogs

    The rise of the super-agent

    Over the past few years’ customer service has undergone a huge transformation. It has never been more important to winning…

  • IVR Image
    Wednesday, November 20, 2019 blogs

    5 Key factors of IVR for Customer Service

    Consistent, easy, and efficient experiences are the key to customer satisfaction and loyalty. One of the most essential tools to…

  • IVR Integrating with CRM
    Thursday, June 13, 2019 blogs

    Using CRM to Personalize the IVR Experience

    Technology is now playing an important role in amplifying customer service. Interactive voice response systems (IVRs) is still the workhorse…