Blogs Archives | voxtron

1 December, 2022

An In-Depth Guide to Enterprise Notifications In today’s business landscape, many modern enterprises rely on dispersed workforces to function. However, when employees connect remotely and stakeholders are spread across the globe, effective communication becomes challenging. In such scenarios, an enterprise messaging platform is a valuable tool for an organization to streamline outbound communications. An enterprise […]

15 November, 2022

How it improves business productivity? Customers are the backbone of any business, and delivering good customer service is critical to the success or downfall of a business organization. In today’s business landscape, the customer is more powerful than before. With more players competing against each other in every market segment, customers have plenty of choices. […]

1 November, 2022

Did you know that most customers are willing to terminate services based on a single negative interaction with an organization’s contact center? The customer experience impact report by RightNow and Harris Interactive reveals that poor customer interaction solutions were responsible for 82% of respondents stopping their business with a company. It leads us to […]

4 October, 2022

Single-Sourced. Always Accessible. Ubiquitous Unified Communications. Unified Communications. Contact Center Solutions delivered from the cloud “as a Service”… enables you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. A recent Metrigy* Research study found that 62.8% of the organizations it deemed to be more successful […]

30 September, 2022

Recognition is one of the most important factors in delivering excellent customer service, and one of the most often overlooked. Put simply, whatever systems and technology you have in place, your agents are on the frontline, and their performance is what makes the difference between service that is merely adequate and an experience that drives positive feedback […]

26 September, 2022

Over the past 20 years customer service strategy and management has transformed. When contact centres were first established, they were treated as a cost centre. That meant the primary strategic aim was to run them as efficiently as possible. This changed as businesses (and management) realised the importance of customer service and customer experience to […]

19 September, 2022

Focus on Speed, Empathy, Convenience. For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening understanding, and acting on what customers are telling you, and by ensuring that you’re providing your staff (front-line, back-office, and support) with the tools they need act efficiently and […]

16 September, 2022

Benefit from Quick ROI Using UC or Microsoft Teams Even before the pandemic impacted organizations around the globe, successful companies were focused on enabling their employees through greater collaboration, communications, and technology. Their objective was and still is, to increase operational flexibility, productivity, and enhance the ability to innovate across both hybrid and on-site environments. […]

12 September, 2022

Talk to Unlock It is a given that for Financial Services Institutions (FI) and Credit Unions (CU), the client/member experience drives everything that they do. New approaches on how to better serve clients/members and how to make the end-to-end financial process less problematic should always be part of their modernization plans. Accelerating Identity Verification for FI and […]

5 September, 2022

The battle for the best client/member experience is already underway and Financial Services (FSI’s) and Credit Unions must have a firm handle on it to ensure their continued relevance. This means that they must redefine the way they engage with their clients and members, remove departmental silos, and adopt a comprehensive omni-channel approach. But how? […]