Video banking has been making waves in the financial services industry in the last few years, with more and more…
Millennials make up a larger portion of the U.S. population than baby boomers, according to the Census Bureau, so forming…
Businesses are facing unprecedented challenges in how they market, sell, and stay connected during the ongoing COVID-19 outbreak. The pandemic…
Consistent, easy, and efficient experiences are the key to customer satisfaction and loyalty. One of the most essential tools to…
As we ramp up for a prosperous 2019, many are on the lookout for innovative new applications that can help…
Technology is now playing an important role in amplifying customer service. Interactive voice response systems (IVRs) is still the workhorse…
Even with all the advances and changes in the world of marketing, a happy customer will become a promoter of…
The industry is changing, with the changing customer preferences and new technologies. But, what will be the top contact centers…
Work Smarter, Not Harder… Every customer interaction is a chance to grow your relationships, uncover new sales opportunities and build…
As customer expectations continue to rise, listening to the voice of the customer (VoC) has never been more important. However,…
04-2930000/042807571
Chat
