Blogs Archives | voxtron

17 March, 2023

The sole purpose of a traditional contact center was to provide superior customer service. Contact center agents would help customers solve product or service-related problems. They would answer queries, offer information, and deliver after-sales support. The focus of this entity was to improve productivity and CS levels without increasing costs. Thus, contact centers used to […]

6 March, 2023

Research reveals that patient experience is not determined by just the doctor or treatment. It depends on the overall interaction with the healthcare provider before, during, and after the visit. Mobile health apps with health data tracking play a big role in improving these experiences. They simplify communication, data handling, and service delivery. Some even […]

16 February, 2023

“Ironically, a lot of people think that they’ve never used a chatbot, they’ve never experienced it, when in fact they have. Because Siri and Google and Alexa and all those voice-activated speaking bots, if you will, those are actually audio chatbots.” Kelly Noble Mirabella, Spiderworking Delivering high-quality customer service is integral to business success. However, […]

1 February, 2023

6 Contact Center Technology Trends that will prevail in 2023 The pandemic introduced new challenges that pushed the limits of contact center operations across markets. Many businesses had to deal with a sudden increase in calls. Customers wanted to be heard and reassured. Meanwhile, contact center staff were struggling to adjust to the new norm […]

11 January, 2023

Your Guide to Customer Interaction Solutions for Healthcare Good customer interaction solutions are critical to the success and growth of healthcare organizations. Today’s patients behave like consumers or customers. Their expectations from healthcare providers are always growing. So, their relationship greatly depends on how well they communicate outside the healthcare setting. Studies suggest that more […]

2 January, 2023

The Guide to CRM Solutions in Insurance Enterprises in the insurance sector face two main challenges—fierce competition and low customer loyalty. In order to keep up with the competition, insurance companies offer endless options. This encourages customers to shop around. Meanwhile, existing customers change their insurance providers based on the quality of support. To build […]

13 December, 2022

(CCaaS): All you need to know The easiest way to drive organizational success is by delivering excellent customer experiences. However, this will require embracing agile, flexible, and adaptive technology instead of traditional processes and technologies. For organizations that rely on stand-alone premise-based contact centers, this will mean replacing existing contact center solutions with Cloud center […]

1 December, 2022

An In-Depth Guide to Enterprise Notifications In today’s business landscape, many modern enterprises rely on dispersed workforces to function. However, when employees connect remotely and stakeholders are spread across the globe, effective communication becomes challenging. In such scenarios, an enterprise messaging platform is a valuable tool for an organization to streamline outbound communications. An enterprise […]

15 November, 2022

How it improves business productivity? Customers are the backbone of any business, and delivering good customer service is critical to the success or downfall of a business organization. In today’s business landscape, the customer is more powerful than before. With more players competing against each other in every market segment, customers have plenty of choices. […]

1 November, 2022

Did you know that most customers are willing to terminate services based on a single negative interaction with an organization’s contact center? The customer experience impact report by RightNow and Harris Interactive reveals that poor customer interaction solutions were responsible for 82% of respondents stopping their business with a company. It leads us to […]