Over the past few years’ customer service has undergone a huge transformation. It has never been more important to winning…
Consumers today expect a personalized service that recognizes and values them, however they make contact. As part of this, they…
Video banking has been making waves in the financial services industry in the last few years, with more and more…
Millennials make up a larger portion of the U.S. population than baby boomers, according to the Census Bureau, so forming…
Businesses are facing unprecedented challenges in how they market, sell, and stay connected during the ongoing COVID-19 outbreak. The pandemic…
Consistent, easy, and efficient experiences are the key to customer satisfaction and loyalty. One of the most essential tools to…
As we ramp up for a prosperous 2019, many are on the lookout for innovative new applications that can help…
Technology is now playing an important role in amplifying customer service. Interactive voice response systems (IVRs) is still the workhorse…
Even with all the advances and changes in the world of marketing, a happy customer will become a promoter of…
The industry is changing, with the changing customer preferences and new technologies. But, what will be the top contact centers…
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