Blogs Archives | voxtron

26 September, 2023

A good CRM can greatly improve how a business operates. It helps organize and automate tasks, giving management an advantage for better revenue predictability and faster growth. However, many people do not realize how complicated CRM implementation can be. What does a CRM Implementation involve? CRM implementation is a multi-faceted process. It involves various interrelated […]

4 September, 2023

In the past, contacting a traditional call center for assistance was a tedious task. It often involved lengthy waiting times and frequent call transfers between agents. However, the emergence of cloud technologies and AI brought a positive shift in this landscape. It paved the way for innovative solutions like CCaaS (Contact Center as a Service). […]

30 August, 2023

Quality customer service is the cornerstone of banking success! Customers usually choose banks based on attractive interest rates, fast loan approvals, or exciting joining offers. But they stay with the same bank only if they consistently receive good service.An efficient CRM Odoo powered enables banks to ensure the longevity of customer relationships. So, what is […]

31 July, 2023

In the early 2000s, contact centers were called “call centers” because they mainly dealt with customer calls. However, with advancements in technology, communication channels expanded. Soon, call centers came to encompass various channels of customer interaction. Their customers reached out to them through emails, live chat, social media, and various other channels. Expanding support to […]

21 July, 2023

Odoo is a practical and cost-effective ERP system for businesses as it is flexible, scalable, and easy to integrate. Its modular architecture and customization capabilities are added advantages. So, you may find it surprising that despite these factors Odoo implementations are tricky. Like most ERP integrations, Odoo can fail for various reasons. These include poor […]

2 July, 2023

More than 50 million businesses worldwide use WhatsApp for Business, the reason being a growing preference for chat-based communication among customers. WhatsApp is free, fast, and effective, making it a favorite with customers worldwide. WhatsApp Business API also offers unique advantages, such as interactive content formats, personalized options, and automation capabilities, making it a powerful […]

22 June, 2023

Most IVR systems have a crucial problem: they fail to win over customers. IVR systems were traditionally developed to streamline customer interactions. Businesses used them to improve their efficiency in handling large volumes of incoming calls. But the traditional IVR experience was impersonal and frustrating. Therefore, it is not surprising that it falls short of […]

8 June, 2023

Did you know that Odoo has over 7 million users and 3500+ global partners? Or that it is the most installed business software in the world? Despite the availability of numerous ERP solutions in the market, many small and large companies choose Odoo. So, why is it highly preferred by businesses across market segments? Let […]

17 May, 2023

The pandemic forced a momentous shift to remote working across business segments. Organizations that could not adapt endured significant losses. Some even ceased to exist! This was mainly due to the disruption of processes that usually flow smoothly in a traditional work environment. But in every crisis, there are opportunities. Remote working presents unique challenges. […]

2 May, 2023

Entrepreneurs face unique challenges as they try to build and grow a new business. As the organization grows, processes become more complex. So, it becomes necessary to scale operations as the business grows. Long-term business success depends on how easily they scale operations. The business cannot sustain simple processes, spreadsheets, and basic software. To stay […]