Why agility is now at the heart of customer service success Over the past 20 years customer service strategy and management has transformed. When contact centres […]

Focus on Speed, Empathy, Convenience. For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening […]

Benefit from Quick ROI Using UC or Microsoft Teams Even before the pandemic impacted organizations around the globe, successful companies were focused on enabling their employees […]

Talk to Unlock It is a given that for Financial Services Institutions (FI) and Credit Unions (CU), the client/member experience drives everything that they do. New approaches on […]

The battle for the best client/member experience is already underway and Financial Services (FSI’s) and Credit Unions must have a firm handle on it to ensure […]

There are significant financial, operational and technical advantages that lead organisations to migrate their contact centre to the cloud. Interestingly, the reasons for moving to the […]

The Power of Moving Forward Faster with Agility, Flexibility, and Responsiveness Investment Firms, Insurance Companies, and Financial Services organizations including Credit Unions (FSI’s for short) are typically […]