The Guide to CRM Solutions in Insurance Enterprises in the insurance sector face two main challenges—fierce competition and low customer loyalty. In order to keep up […]

 (CCaaS): All you need to know The easiest way to drive organizational success is by delivering excellent customer experiences. However, this will require embracing agile, flexible, […]

An In-Depth Guide to Enterprise Notifications In today’s business landscape, many modern enterprises rely on dispersed workforces to function. However, when employees connect remotely and stakeholders […]

How it improves business productivity? Customers are the backbone of any business, and delivering good customer service is critical to the success or downfall of a […]

Transform your contact center with conversational AI Did you know that most customers are willing to terminate services based on a single negative interaction with an […]

Single-Sourced. Always Accessible. Ubiquitous Unified Communications.   Unified Communications. Contact Center Solutions delivered from the cloud “as a Service”… enables you to use these capabilities together across […]

Recognition is one of the most important factors in delivering excellent customer service, and one of the most often overlooked. Put simply, whatever systems and technology you […]

Over the past 20 years customer service strategy and management has transformed. When contact centres were first established, they were treated as a cost centre. That […]

Focus on Speed, Empathy, Convenience. For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening […]