Navigating the Pitfalls: What Causes CRM Implementation Failures A good CRM can greatly improve how a business operates. It helps organize and automate tasks, giving management […]
How do CCaaS Platforms Improve Customer Experiences? In the past, contacting a traditional call center for assistance was a tedious task. It often involved lengthy waiting […]
CRM in Banking: Key Challenges, Advantages, and Odoo-powered Solutions Quality customer service is the cornerstone of banking success! Customers usually choose banks based on attractive interest […]
Voxtron is excited to announce the successful launch of IRIS Engage, a revolutionary customer engagement solution, which took place on August 10th, 2023 in Dubai. IRIS […]
Tech-Infused Transformation: 5 Strategies to Amplify Your Contact Center Experience In the early 2000s, contact centers were called “call centers” because they mainly dealt with customer […]
Odoo Implementation Best Practices Odoo is a practical and cost-effective ERP system for businesses as it is flexible, scalable, and easy to integrate. Its modular architecture […]
Customer Engagement Strategies Using WhatsApp for Business More than 50 million businesses worldwide use WhatsApp for Business, the reason being a growing preference for chat-based communication […]
Personalization in IVR: Customizing IVR experiences based on customer data and preferences Most IVR systems have a crucial problem: they fail to win over customers. IVR […]