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Monday, December 19, 2016

Self Service

VCC IVR can handle routine, repetitive calls quickly and efficiently freeing up agents to deal with high value calls making better use of valuable resource.

This means you can handle more calls with the same amount of Agents. Agents become more productive and job satisfaction increases, lowering staff turnover rates, which ultimately results in a reduction of recruiting and training costs.

For your customers, it means a much improved level of service, decreased wait times and a reduction in call costs. And they get to access information they want, when they want it.