Job Description:

We are seeking an experienced Product Consultant to join our team. The ideal candidate will have a strong background in the Contact Center and Chatbot products.

Responsibilities:

• Act as the subject matter expert for Contact Center and Chatbot products
• Develop and implement product strategies and roadmaps that align with the company’s goals
• Collaborate with cross-functional teams to ensure the successful launch and adoption of new products
• Conduct market research to stay informed of industry trends and customer needs
• Provide pre-sales support and technical advice to prospects and customers
• Ensure that the product meets customer requirements and provides an exceptional customer experience
• Gather and prioritize product and customer requirements, and assist in defining the product vision
• Develop and maintain product documentation and training materials.

Requirements:

• Bachelor’s degree in a relevant field
• 5+ years of experience in the Contact Center and Chatbot products
• Strong understanding of Contact Center and Chatbot technologies and their applications
• Excellent communication, collaboration, and presentation skills
• Ability to work in a fast-paced and dynamic environment.
• Experience with Agile development methodologies
• Strong analytical and problem-solving skills