IRIS Suite
Intuitive · Resilient · Interactive · Seamless
IRIS is Voxtron's family of intelligent enterprise software solutions — each purpose-built to solve a specific operational challenge, and each designed around one belief: enterprise software should work the way your business works.
Four Solutions. One Vision.
The Complete IRIS Suite
Every IRIS product is purpose-built for a specific enterprise need. Together they form a cohesive, integrated suite for the modern enterprise — covering internal incident communications, customer-facing notifications, asset management, and visitor management.
🔒 Internal Incident Communication
Built for IT, operations, and department teams — manage, notify, and coordinate responses to critical internal incidents with Microsoft Teams integration, acknowledgement tracking, and escalation workflows.
Explore Alert360 →
📣 Customer-Facing Notifications
Built for enterprises and banks to deliver high-volume, personalised communications to customers — OTPs, transaction alerts, campaigns, and e-statements across SMS, WhatsApp, Email, Voice, and Push at massive scale.
Explore Alert+ →
📦 Asset Management & ITSM
Track, manage, and optimise every asset across its full lifecycle — with integrated ITSM covering incident management, problem management, and purchase requests. QR scanning, maintenance scheduling, and full audit trails included.
Explore AssetTrack →
🏢 Visitor Management
Transform your reception into a smart, secure digital experience — digital self check-in, QR visitor passes, instant host notifications, and compliance-ready visitor records for offices, government, healthcare, and hospitality.
Explore VMS →
🔒 Internal Incident Communication Platform
When a Crisis Hits Your Operations, Alert360 Keeps Your Teams Aligned
IRIS Alert360 is an internal incident communication and collaboration platform — built for IT teams, network operations centres, security departments, and any team that needs to manage, notify, and coordinate responses to critical internal events in real time.
When a server goes down, a security breach is detected, or an operational emergency unfolds — Alert360 instantly notifies every relevant team member across voice, SMS, WhatsApp, email, mobile app, and Microsoft Teams, tracks acknowledgements, and auto-escalates if no response is received within the defined SLA window.
IT operations teams, NOC centres, security and compliance teams, facilities management, hospital operations, and any department that needs to notify and coordinate internal staff during critical incidents or emergencies.
- Notify teams via Voice, SMS, WhatsApp, Email, Mobile App & Microsoft Teams
- Recipient acknowledgement with two-way response and status updates
- Auto-escalation if no acknowledgement received within defined SLA
- Mobile app for incident collaboration and response from anywhere
- Integration with ITSM, ERP, CRM, and IP-PBX telephony systems
- Full audit trail, delivery reports, and compliance logging
Microsoft Teams Integration
Deliver incident alerts directly into Teams channels as adaptive cards — enabling immediate team visibility, discussion, and coordinated response without leaving the tools your teams already use.
Acknowledgement & Escalation Engine
Recipients acknowledge alerts from any channel. If no acknowledgement is received within the defined SLA window, Alert360 automatically escalates to the next responsible person or team.
Mobile Incident Collaboration App
A dedicated mobile app consolidates all incident alerts in one interface. Teams can view, acknowledge, respond, update status, and collaborate on incidents from anywhere — including outside office hours.
Emergency & Crisis Broadcasting
Instantly reach all relevant staff across every available channel during emergencies — outages, security incidents, facility emergencies, or any event requiring immediate coordinated response.
ITSM & Enterprise Integration
Connects with IT Service Management platforms, ERP, CRM, and IP-PBX telephony. Alerts can be triggered automatically from your existing monitoring or ticketing systems.
Incident Audit Trail & Compliance
Full timestamped records of every alert sent, delivered, acknowledged, and escalated — providing complete accountability and compliance documentation for every critical incident.
📣 Customer-Facing Omni-Channel Notification Middleware
One Platform. Every Channel. Zero Missed Notifications.
IRIS Alert+ is an enterprise-grade omni-channel notification middleware that enables organisations to deliver high-volume, personalised communications to their customers and stakeholders — across SMS, WhatsApp, Email, Voice, Microsoft Teams, and Mobile Push — from a single unified platform.
With a 99.9% uptime SLA, capacity of 1 million+ messages per day, and average delivery under 2 seconds, IRIS Alert+ is engineered for enterprises and banks where missed or delayed customer communications are simply not an option. It includes a full template engine, approval workflows, dynamic PDF generation, database connectivity, and a developer-first REST API.
Banks, financial institutions, telecoms, healthcare providers, retailers, and any enterprise that needs to send high-volume, personalised communications to customers — OTPs, transaction alerts, e-statements, service notifications, and marketing campaigns — reliably and at scale.
- 6+ channels: SMS, WhatsApp, Email, Voice, MS Teams & Mobile Push
- 99.9% uptime SLA — 1M+ messages per day — <2 seconds avg delivery
- OTPs, transaction alerts, fraud notifications & e-statements for banking
- Dynamic PDF generation with PIN-protected secure document delivery
- Direct database connectivity — ODBC/JDBC for automated data-driven alerts
- Maker/Checker approval workflows and bilingual EN/AR template library
- REST API, webhooks, and SDKs for .NET, Java, and Python
6-Channel Omni-Channel Delivery
Reach customers across SMS (SMPP with Unicode & Arabic), WhatsApp Business API, HTML Email, Voice/TTS, Microsoft Teams, and Mobile Push — with intelligent channel routing and automatic failover.
Dynamic PDF Generation & Secure Delivery
Generate personalised, data-driven PDF documents — bank statements, invoices, compliance notices — with PIN-protected encryption per recipient and automated email delivery with SMS confirmation.
Database-Driven Notifications
Connect directly to Oracle, MSSQL, MySQL, or PostgreSQL. Define SQL queries that trigger on a schedule or event — automatically fetching recipient data and dispatching personalised alerts with zero manual effort.
Maker / Checker Approval Workflow
Built-in multi-level approval chains ensure governance before any campaign or critical notification goes live — with full audit trail of every approval decision for regulatory compliance.
Template Engine & Campaign Management
Bilingual (English & Arabic) template library, Excel/CSV bulk upload, field mapping, real-time per-channel message preview, scheduled dispatch, and campaign performance reporting — all in one platform.
REST API & Enterprise Integration
Full Swagger-documented REST API, webhook delivery callbacks, OAuth 2.0 security, and native SDKs for .NET, Java, and Python. Connects seamlessly with core banking systems, ERP, CRM, and HRMS.
📦 Asset Management & ITSM Solution
Total Visibility Over Every Asset, End to End
IRIS AssetTrack gives operational teams a single source of truth for every enterprise asset — from procurement and tagging through to maintenance scheduling and retirement — with full audit readiness and compliance built in.
Beyond asset tracking, AssetTrack includes practical ITSM capabilities covering the three operational essentials that most enterprises need: Incident Management, Problem Management, and Purchase Requests — structured governance without the complexity and cost of a full ITSM suite.
IT teams, facilities managers, operations directors, and finance teams who need complete visibility and control over enterprise assets — IT equipment, facilities, fleet, machinery — with structured workflows for maintenance, incidents, and procurement.
- Centralised asset registry with ownership and location visibility
- Full lifecycle from procurement and tagging through to retirement
- Preventive maintenance calendars, service history, and alerts
- QR and barcode mobile scanning for field teams
- KPI dashboards, utilisation analytics, and exportable reports
- Compliance-ready audit trails and role-based governance
Asset Registry & Tracking
Centralised inventory with ownership, location, condition, and status — searchable, filterable, and always up to date. Quick audits powered by QR and barcode scanning.
Lifecycle Management
End-to-end coverage from procurement to retirement — standardise asset processes, enforce controls, and improve replacement planning with complete historical records.
Maintenance & Scheduling
Preventive maintenance calendars, service history per asset, and automated alerts — keeping critical equipment operational and reducing unplanned downtime.
Dashboards & Analytics
KPI views for asset utilisation and cost, trend analysis, and exportable reports — giving operations and finance the insights needed for better decisions.
Compliance & Audit Trail
Traceable approvals and changes, audit-ready documentation, and role-based governance across multiple sites — built for organisations that require accountability.
Mobile QR Scanning
Field teams can scan QR and barcodes to instantly verify, update, and report asset status — eliminating manual processes and enabling real-time records on the go.
🔧 Integrated ITSM Capabilities
IRIS AssetTrack includes three practical, asset-focused ITSM modules that give operational teams the governance they need — without the complexity and cost of a full ITSM platform.
Incident Management
Log, track, and resolve incidents against any asset with SLA-based prioritisation, escalation routing, and downtime tracking.
Problem Management
Identify recurring incidents, conduct root cause analysis, document known errors, and prevent repeat failures across your asset estate.
Purchase Requests
Structured purchase request and approval workflows — linking procurement directly to your asset registry for full lifecycle continuity.
🏢 Visitor Management System
Make Every First Impression Count
Your reception is the first touchpoint every visitor has with your organisation. IRIS VMS transforms it from a manual, paper-based process into a smart, secure, and professional digital experience — one that reflects the quality of your business from the moment a visitor arrives.
A cloud-based SaaS solution, IRIS VMS automates the entire visitor journey — from pre-registration and WhatsApp invitation through digital self check-in, QR visitor pass creation, host notification, and easy checkout — all managed from an intuitive kiosk, tablet, or TV interface.
Corporate offices, government buildings, hospitals and clinics, hotels and resorts, manufacturing plants, and educational institutions that want to replace manual paper registers with a secure, professional, and efficient digital visitor experience.
- Digital self check-in via kiosk, tablet, or TV — no front-desk queues
- QR code-based visitor passes for fast, secure access
- Instant host notification via SMS and Email on visitor arrival
- WhatsApp and Outlook invitation for pre-registered planned visits
- Real-time visitor dashboard and historical visitor records
- Emergency evacuation reporting — instant on-site visitor list
- Cloud SaaS — quick to deploy, easy to manage
Digital Self Check-In
Visitors check in independently via a kiosk, tablet, or TV — no front-desk queues, no manual registers. A smooth, professional first impression every time.
QR Code Visitor Passes
Unique QR code-based digital passes generated instantly upon check-in — enabling faster, more secure access control and identification throughout the visit.
Instant Host Notifications
Hosts are notified via SMS and Email the moment their visitor checks in — eliminating reception delays and ensuring a warm, prepared welcome every time.
Pre-Registration & Invitations
Send digital visitor invitations via WhatsApp and Outlook. Visitors pre-register before arrival — reducing check-in time and creating a seamless planned visit experience.
Real-Time Dashboard & Analytics
Live visitor records, visitor flow analytics, and historical reporting — giving facilities and security teams complete visibility over who is on-premise at any moment.
Emergency Evacuation Reports
In an emergency, instantly generate a complete list of all visitors on-site — ensuring no one is overlooked during evacuation and supporting compliance with safety regulations.
Ready to Experience IRIS in Action?
Whether you need one solution or the full suite, our team will help you find the right fit for your enterprise. Book a personalised demo and see how IRIS can transform your operations.
Or reach us directly at info@voxtronme.com
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