December 21, 2023
Beyond Chat: Exploring the Multi-Channel Contact Center Experience According to a Zendesk survey, 35% of companies plan to invest more in adding new service channels to […]
December 21, 2023
How do CCaaS Platforms Improve Customer Experiences? In the past, contacting a traditional call center for assistance was a tedious task. It often involved lengthy waiting […]
December 21, 2023
Tech-Infused Transformation: 5 Strategies to Amplify Your Contact Center Experience In the early 2000s, contact centers were called “call centers” because they mainly dealt with customer […]
December 21, 2023
How to convert your contact center into a revenue generator? The sole purpose of a traditional contact center was to provide superior customer service. Contact center […]
December 21, 2023
6 Contact Center Technology Trends that will prevail in 2023 The pandemic introduced new challenges that pushed the limits of contact center operations across markets. Many […]
December 21, 2023
(CCaaS): All you need to know The easiest way to drive organizational success is by delivering excellent customer experiences. However, this will require embracing agile, flexible, […]
December 21, 2023
Transform your contact center with conversational AI Did you know that most customers are willing to terminate services based on a single negative interaction with an […]
December 21, 2023
Recognition is one of the most important factors in delivering excellent customer service, and one of the most often overlooked. Put simply, whatever systems and technology you […]
December 15, 2023
How to Measure Success in Contact Centers: What Are the Key Customer Service Metrics? The long-term performance of a contact center, whether powered by cutting-edge Cloud Contact […]