Interactive Voice Response System / Visual IVR
A menu driven web-based support experience to your customers, through Visual IVR solution provided by Voxtron
A menu driven web-based support experience to your customers, through Visual IVR solution provided by Voxtron
Customers don’t prefer long hold times; instead, they want to have a solution for their issues immediately. Visual IVR is a solution that drives customers through a menu-driven interface where they navigate between options and find the solution for their problems, without needing to talk with a representative. Voxtron’s visual IVR solution can easily integrate with your current IVR systems.
Customers can access the solution either through their mobile or through the organization’s websites. The solution also allows the customers to connect with a representative at any point of the interaction.
With the visual IVR solution, customers can find answers by themselves through various options provided in the interface, instead of waiting to get connected with an agent.
Visual IVR solution is capable of collecting more data than a standard IVR system, thus providing agents with more information about the customer.
The self-service option provided by the interface reduces the dependency on agents, thus allowing agents to work on more crucial works.
Voxtron’s visual IVR can be integrated into existing IVR solutions to provide a more useful self-service solution for customers.
With Visual IVR solution being accessible through various channels, customers can select their prefered channel for interaction.
Keep track of your customers’ journey by knowing the menu options they have visited and how satisfied they were with service.
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