Unify Every Customer Conversation with Engage360
An AI-first omnichannel platform that unifies messaging, voice, and automation — transforming how enterprises across India connect with their customers. Messaging, chatbots, voice AI, helpdesk, and CRM, all in one.
Legacy Customer Engagement Is Broken
Most enterprises are still stitching together disconnected tools — and customers feel every gap. Here's what's holding teams back today.
Fragmented Channels
Disconnected communication across WhatsApp, web, email, social, and voice — creating siloed customer journeys.
High Agent Dependency
Heavy reliance on human agents driving rising costs, limited scalability, and inconsistent service quality.
Legacy Systems
Legacy CX platforms (Avaya, Cisco, etc.) lack AI capabilities and modern automation.
No Built-in CRM or Helpdesk
Traditional contact centers rely on third-party integrations for CRM, ticketing, and helpdesk — adding cost and complexity.
from fragmentation
with legacy tools
vs. unified platforms
One Platform. Every Channel. Built-in Intelligence.
Engage360 brings every customer touchpoint and every engagement tool into a single intelligent platform — no more bolting together separate systems.
AI Bots (Voice & Chat)
Conversational AI with customizable workflows, RAG, Knowledge AI, Voice AI agents, and multi-language support.
Helpdesk & Ticketing
Create & manage tickets, customizable fields & stages, SLA management, escalation rules, and multi-team workflows.
CRM & Leads
Contact management, sales pipeline, opportunity tracking, and customer segmentation — built right in.
Unified Agent Desktop
Intelligent agent routing, a single inbox for all channels, Customer 360 view, canned responses, and full conversation history.
Reports & Dashboards
Real-time analytics, agent performance tracking, CSAT monitoring, and fully custom reports.
Flexible by Design
AI Bots, Voice AI, and workflow automation integrate seamlessly with your existing CRM, Helpdesk, ERP, HRMS, HIS, or any backend via REST APIs.
Five Pillars of Engagement
A modular architecture that enables land-and-expand across the entire customer lifecycle — start with one pillar, scale to all five.
Tap any pillar to explore its capabilities — with real product views.
Digital Channels
Deploy conversational experiences across every channel your customers already use — unified into one inbox so no message is ever missed.
- ✓Chat Widget for Websites
- ✓Chat Widget for Mobile Apps
- ✓Chat Widget – Customer Portals
- ✓Microsoft Teams
- ✓Instagram Messenger
- ✓Facebook Messenger
AI & Automation
Intelligent conversational bots that understand context, guide customers through multi-step flows, collect documents, and escalate to humans when needed — 24/7.
- ✓Chatbots
- ✓AI Conversational Bots
- ✓Knowledge AI (RAG)
- ✓Automated Workflows
- ✓Backend Integrations
- ✓Multi-Language Support
Engagement Hub
A unified agent workspace with built-in helpdesk, CRM, and 360° customer views — everything your team needs to resolve issues fast, all in one place.
- ✓Unified Agent Workspace
- ✓Built-in Helpdesk (Tickets)
- ✓CRM, Leads & Opportunities
- ✓Customer Rating & Feedback
- ✓Reports & Dashboards
- ✓360° Customer & Ticket View
Voice AI
AI voice assistants that handle inbound and outbound calls — qualifying leads, booking appointments, and running surveys — with full recording, transcription, and sentiment analysis.
- ✓AI Voice Assistants — Inbound
- ✓AI Voice Assistants — Outbound
- ✓Knowledge Base
- ✓Recording, Transcription & Sentiment
- ✓Backend Integration
- ✓Human Handoff
Marketing & Notifications
Proactively engage customers with WhatsApp broadcasts, automated notifications, and API-triggered messages — from promotional campaigns to transactional alerts.
- ✓WhatsApp Surveys & Reports
- ✓WhatsApp Broadcasts / Campaigns
- ✓Automated Notifications
- ✓API Triggers
- ✓Reports & Insights
Deploy Conversational Experiences Everywhere
Across all major communication channels — every conversation lands in the same unified workspace, with guided flows, human handoff, and analytics built in.
Social Messengers
Deploy conversational experiences across all major communication channels. Meet customers on the messaging apps they use every day — with interactive menus, rich media, and instant bot-to-agent handoff.
WhatsApp
Instagram
Messenger
Telegram
Email Interactions
Deploy conversational experiences across all major communication channels. Turn email into a managed, measurable channel — intelligent routing, automated ticket creation, and full SLA tracking inside the same agent workspace.
Chat Widget for Websites, Web Portals & Mobile Apps
Deploy conversational experiences across all major communication channels. Embed a fully branded chat widget anywhere your customers are — guided conversations, instant answers, and seamless escalation to live agents.
Microsoft Teams 
Deploy conversational experiences across all major communication channels. Bring customer engagement into the collaboration tool your teams already live in — so internal experts and frontline agents can serve customers without leaving their workspace.
Voice AI Agents
Deploy conversational experiences across all major communication channels. AI Voice Agents handle inbound and outbound calls — qualifying leads, booking appointments, and running surveys — with full recording, transcription, and sentiment analysis, plus seamless human handoff.
One Bot, Every Messaging App
The same Engage360 experience — guided conversations, human handoff, and analytics — runs natively across all your customers' favourite channels.
Instagram
Engage360 chatbot inside Instagram Direct — menus, self-service & agent transfer.
Facebook Messenger
Native Messenger conversations with the same flows, handoff and reporting.
Telegram
Reach customers on Telegram with interactive bots and live-agent escalation.
Also available on MS Teams, WhatsApp, Webchat & more — all guided conversations, human handoff, and analytics.
Inside the Live Agent Interface
Every conversation, every channel, every customer detail — in one screen built for speed.
One Inbox for Every Conversation
Agents handle WhatsApp, live chat, email, social, and voice from a single screen — with full customer context always one glance away.
- ✓Unified Omnichannel Inbox — all channels in one interface for faster handling.
- ✓Customer Conversation History — full context for every interaction and customer.
- ✓Agent Workspace — notes, internal chat, file sharing, and tools in one place.
- ✓Helpdesk / Ticketing — create, track, and resolve cases with SLAs.
- ✓Collaboration Tools — escalate, transfer, and co-work on tickets efficiently.
Helpdesk Analytics & Operational Insights
Track ticket priorities, categories, team performance, and service trends through comprehensive dashboards and reports — so nothing slips through the cracks.
- ✓Customizable ticket fields, stages & forms
- ✓SLA management & automatic escalation rules
- ✓Multi-team routing & assignment
- ✓Operational dashboards & service-trend reports
Know Every Customer In One View
A unified profile across every channel — full interaction history, open tickets, contact details, and context — so every agent always knows who they're talking to.
- ✓360° contact profile with activity timeline
- ✓Open tickets, tasks, notes, email & chats in one place
- ✓Voice calls managed within the same agent workspace
Voice Calls within the Omnichannel Agent Workspace
Agents manage voice calls alongside digital interactions, access full customer information, and switch between modules — without ever interrupting the conversation.
- ✓Inbound & outbound calls handled in the same agent screen.
- ✓Full customer context — tickets, history and profile beside every call.
- ✓No context switching — move between chat, email and voice seamlessly.
WhatsApp Campaigns
Reach thousands of customers at once with rich, approved WhatsApp broadcasts — promotional offers, product launches, and transactional alerts — all built and scheduled from one console with full delivery insights.
- ✓Build Meta-approved templates with media, variables & interactive buttons.
- ✓Upload & map your audience — segment customers from a simple list.
- ✓Schedule & broadcast at the perfect time, with delivery & read reporting.
WhatsApp Survey
Automatically gather customer feedback after every interaction — surveys delivered straight to WhatsApp, with responses feeding back into your reports and insights.
- ✓Post-interaction surveys sent automatically on WhatsApp.
- ✓One-tap responses for higher completion rates.
- ✓Feedback into reporting — track CSAT and service quality over time.
Everything Your Team Needs, Nothing Bolted On
Tickets, contacts, 360° views, timelines, and full administration — included natively, not stitched together from third-party tools.
Guided Conversations That Actually Convert
From product enquiries to secure banking self-service — Engage360 bots guide customers step by step, collect what's needed, and hand off to humans seamlessly.
WhatsApp Notifications, Fully Automated
Connect Engage360 to your business systems and let every key event trigger the right WhatsApp message automatically — from order updates to payment reminders and feedback surveys.
Trigger
A business event fires — an order ships, a payment falls due, an interaction ends — via API, CRM, or a scheduled campaign.
Send
Engage360 maps the event to the right approved WhatsApp template, personalises the content, and queues it for delivery.
Deliver
The customer receives it on WhatsApp with interactive buttons — responses flow back into reports and the agent workspace.
One Engine, Every Message
Order Shipped
Pickup Ready
Order Cancelled
Payment Reminder
Payment Overdue
Low Account Balance
Refund Confirmation
Feedback Survey
Campaign Broadcast
Order Shipped
Dispatch confirmation sent the moment an order ships — with a live tracking link so customers always know where their delivery is.
Pickup Ready
Ready-for-collection alert with store details and instructions — reducing missed pickups and inbound support calls.
Order Cancelled
Instant cancellation notice with the reason and clear next steps — keeping customers informed and reassured.
Payment Reminder
A friendly nudge before a due date, complete with a secure pay link — improving on-time collections.
Payment Overdue
Escalated alert for missed payments, prompting immediate action with a one-tap payment option.
Low Account Balance
Proactive balance warning that prompts customers to top up before service is affected.
Refund Confirmation
Refund-processed update with the amount and expected timeline — closing the loop transparently.
Feedback Survey
Post-interaction CSAT survey delivered on WhatsApp with one-tap replies that feed straight into reports.
Campaign Broadcast
Rich promotional broadcast with header media and interactive CTA buttons — driving launches and offers.
Built for How India Messages
The Engage360 Customer Journey
From first contact through resolution — intelligently and seamlessly managed end to end.
Customer Reaches Out
Via WhatsApp, live chat, email, or social — on any device, at any time.
AI Triage
Chatbot handles routine queries instantly — or routes intelligently to the right agent.
Agent Engagement
Agent sees full history and context — responds on any channel from one interface.
Ticket & Resolution
Issue logged, tracked, escalated if needed — SLAs monitored automatically.
Feedback & Insight
CSAT collected, performance analysed — continuous improvement driven by data.
Backed by 20+ Years of Enterprise Communication
Engage360 is built by Voxtron — with a development center in India and a proven track record across the GCC.
Voxtron Heritage
20+ years in enterprise communication, with a proven market presence serving government and enterprise clients.
Regional Presence
Development center in India and HQ in Dubai — with deep understanding of both Indian and GCC business culture and regulatory landscapes.
Domain Expertise
A team with deep experience in CX platforms, AI/ML, and enterprise integrations (Oracle, SAP, Dynamics CRM).
Customer Relationships
Trusted by government entities, utilities, real estate developers, and automotive companies across the region.
Engage360 Across Every Sector
Engage360 powers real deployments across India and the GCC — from government service desks to real-estate launches, fleet operations, free-zone investor enquiries, and beyond. Each industry card below links to the case study behind it.
Government & Social Services
Large public-sector and social-services deployments on a single platform — Voice, WhatsApp, Webchat and Email unified with an organisation-wide Helpdesk, bilingual chatbots, SLA management and executive dashboards across 100+ users and 20+ internal teams.
View Case StudyReal Estate & Developers
Launch a new building or community and reach every buyer by tonight. Excel-uploaded target lists, batch-scheduled Voice AI calls, interest scoring, and warm qualified leads straight into CRM — all inside the launch window.
View Case StudyFleet & Vehicle Leasing
Your fleet management system calls the customer itself. API-triggered Voice AI for service-due scheduling and post-delivery satisfaction surveys — structured data written straight back into the backend, no manual dialling.
View Case StudyFree Zones & Business Setup
Inbound and outbound multilingual voice bot for investor enquiries. Answers calls in multiple languages, calls back web leads in seconds, qualifies by activity, shareholders, visas and office space, and syncs directly to Salesforce.
View Case StudyAI Receptionist — Any Sector
A 24/7 bilingual AI receptionist — voice and chat — that answers calls, handles FAQs, books appointments, qualifies leads, and hands off to humans. Deployable across clinics, real estate, hospitality, professional services, education and more.
Explore SolutionHealthcare
Appointment booking on WhatsApp, patient queries, prescription and follow-up reminders, post-visit feedback, and a back-office Helpdesk that sits alongside HIS/EMR — without replacing clinical systems.
Explore HealthcareHospitality & Retail
Guest engagement across WhatsApp and chat, reservation and booking workflows, loyalty activation, and post-stay or post-purchase feedback — with one customer view across touchpoints.
Explore SolutionBanking & Finance
WhatsApp banking, chatbot-powered account enquiries, complaint and grievance management, outbound collections and renewal campaigns, and secure digital onboarding.
Explore SolutionE-Commerce
Order tracking and updates, returns and exchange flows, product queries, and proactive engagement via WhatsApp — turning transactional messages into repeat business.
Explore SolutionQuestions About Engage360?
Everything you need to know about deploying Engage360 as your omnichannel customer engagement platform across India.
Still have questions? Chat with us on WhatsApp or email info@voxtronme.com
AI handles the routine. Real people handle what matters.
Engage360 automates the everyday — but when a conversation needs a human touch, our team is here. Whether you're exploring the platform or already live, support is always one message away.
Ready to Unify Your Customer Engagement?
See Engage360 in action — the AI-first omnichannel platform built for enterprises across India. Book your personalised demo today.