Unify Every Customer Conversation with Engage360
An AI-first omnichannel platform that brings messaging, voice, chatbots, helpdesk and CRM into one workspace — so every conversation, on every channel, is handled in one place.
See Engage360 in action
Two minutes is all it takes to understand how one platform unifies every customer conversation.
Legacy customer engagement is broken
Most enterprises are still stitching together disconnected tools — and customers feel every gap.
Fragmented channels
Disconnected communication across WhatsApp, web, email, social and voice — creating siloed customer journeys.
High agent dependency
Heavy reliance on human agents driving rising costs, limited scalability and inconsistent service quality.
Legacy systems
Older CX platforms lack AI capability and modern automation — leaving teams to fill the gaps manually.
No built-in CRM or helpdesk
Traditional contact centres rely on third-party integrations for CRM and ticketing — adding cost and complexity.
One platform, end to end
Every channel enters through one door. AI resolves what it can, your team handles the rest, and every interaction writes back to your systems — automatically.
Everything included, nothing bolted on
What others sell as five separate licences, Engage360 ships natively — one platform, one team, one cost.
AI bots — voice & chat
Conversational AI with customisable workflows, Knowledge AI (RAG), voice agents and multi-language support.
Helpdesk & ticketing
Create and manage tickets with customisable fields, stages, SLA management, escalation rules and multi-team workflows.
CRM & leads
Contact management, sales pipeline, opportunity tracking and customer segmentation — built right in.
Unified agent desktop
Intelligent routing, one inbox for every channel, Customer 360 view, canned responses and full conversation history.
Reports & dashboards
Real-time analytics, agent performance tracking, CSAT monitoring and fully custom reports.
Flexible by design
Bots, voice AI and workflow automation integrate with your existing CRM, ERP, HRMS or HIS via REST APIs.
Your customers get answers before they finish asking
While your customer types, Engage360's AI is already at work — recognising the question, pulling the answer from your knowledge base, and replying in seconds. Day or night, in their language, on their favourite app.
Five pillars, every channel
A modular architecture — start with one pillar, scale to all five. Tap through to see real product views on every channel your customers use.
Digital channels
Every channel your customers already use — unified into one inbox so no message is ever missed.
- Web & app chat widgets
- Microsoft Teams
- Instagram & Messenger
- Telegram
AI & automation
Bots that understand context, guide customers through multi-step flows, collect documents and escalate to humans when needed — 24/7.
- Chatbots
- AI conversational bots
- Knowledge AI (RAG)
- Automated workflows
- Backend integrations
- Multi-language support
Engagement hub
A unified agent workspace with built-in helpdesk, CRM and 360° customer views — everything your team needs to resolve issues fast.
- Unified agent workspace
- Built-in helpdesk
- CRM, leads & opportunities
- Rating & feedback
- Reports & dashboards
- 360° customer & ticket view
Voice AI
AI voice assistants that qualify leads, book appointments and run surveys — with recording, transcription and sentiment analysis built in.
- Inbound voice assistants
- Outbound voice assistants
- Knowledge base
- Recording & transcription
- Backend integration
- Human handoff
Campaigns & notifications
Proactively engage customers with WhatsApp broadcasts, automated notifications and API-triggered messages — from promotions to transactional alerts.
- WhatsApp broadcasts
- Trigger notifications
- Template messages
- Opt-in & opt-out
- Surveys & feedback
- Reports & analytics
Empower your agents, delight your customers
Every conversation, every channel, every customer detail — in one screen built for speed.
One inbox for every conversation
Agents handle WhatsApp, live chat, email, social and voice from a single screen — with full customer context always one glance away.
- Unified omnichannel inbox — all channels in one interface.
- Conversation history — full context for every customer.
- Agent workspace — notes, internal chat and file sharing.
- Collaboration tools — escalate, transfer and co-work on tickets.
Helpdesk analytics & operational insights
Track ticket priorities, categories, team performance and service trends through comprehensive dashboards — so nothing slips through the cracks.
- Customisable ticket fields, stages & forms
- SLA management & automatic escalation
- Multi-team routing & assignment
- Operational dashboards & trend reports
Know every customer in one view
A unified profile across every channel — interaction history, open tickets, contact details and context — so every agent knows who they're talking to.
- 360° contact profile with activity timeline
- Tickets, tasks, notes, email & chats in one place
- Voice calls managed in the same workspace
WhatsApp Campaigns, built into Engage360
Reach thousands of customers with personalised broadcasts and event-triggered notifications — with Meta-approved templates, opt-in consent and real-time delivery analytics, all inside the same platform.
From template to launch in six guided steps
Build Meta-approved templates, upload your audience from Excel, schedule the send and track every message from sent to read — one console, no third-party tools.
- Broadcasts — promotional campaigns to uploaded audiences with per-recipient personalisation.
- Backend notifications — order updates, payment reminders and alerts fired automatically by your systems.
- Consent built in — opt-in capture, one-tap opt-out and pre-send validation on every campaign.
- Real-time analytics — sent, delivered, read, replied and failed, exportable to PDF or Excel.
WhatsApp surveys, sent automatically
Gather customer feedback after every interaction — surveys delivered straight to WhatsApp, with responses feeding back into your reports.
- Post-interaction surveys sent automatically on WhatsApp.
- One-tap responses for higher completion rates.
- Feedback into reporting — track CSAT over time.
Every business event, automatically messaged
Connect Engage360 to your systems once. From then on, the right WhatsApp message goes out the moment something happens — and replies come straight back to your team.
Tickets, contacts and full administration
Included natively, not stitched together from third-party tools.
Tickets list
Every support ticket in one place — stage, priority, assignee and team at a glance, with search and filtering across the whole queue.
Ticket 360
Full ticket detail with the conversation thread, SLA matrix, properties, contact details and stage pipeline.
Contacts database
The full CRM contact list — names, mobile, email, ticket counts and source — searchable and ready for segmentation.
Activity timeline
Every action, email and assignment logged chronologically — a complete audit trail inside each ticket and profile.
Helpdesk customisation
Configure ticket types, sources, forms and SLA rules — plus administration of queues, channels, surveys and skills.
Full administration
Queues, canned responses, surveys, channels, NLU connectors, languages and WhatsApp flows — all from one console.
Guided conversations that actually convert
From product enquiries to secure banking self-service — bots guide customers step by step, collect what's needed, and hand off to humans seamlessly.
Guided menus
Interactive welcome messages and main-menu buttons route every customer to the right place instantly — no typing required.
Multi-step flows
The bot walks customers through structured journeys — gathering everything needed before handoff.
List pickers
Tap-to-select menus let customers choose from structured options — keeping conversations fast and error-free.
Secure self-service
OTP verification and backend data retrieval let customers check balances and transactions securely — entirely in chat.
AI assistant
A natural-language assistant understands free-text questions and guides customers to the right answer or action.
Meet your always-on AI agent
It never sleeps, never queues a customer, and never forgets a conversation. Engage360's AI agent works your front desk around the clock — answering questions, booking appointments and qualifying leads while your team focuses on the conversations that need a human.
- Replies in seconds — on WhatsApp, web chat, social and voice
- Learns from your knowledge base, so answers stay accurate
- Hands over to your team with full context, mid-conversation
Built for how India messages
Digital-first customer engagement, tuned to the channels your customers actually use.
#1 messaging platform
WhatsApp is India's most-used messaging platform — essential for modern customer engagement.
70%+ prefer digital
Most customers now prefer digital channels for service over phone calls.
24/7 availability
Always-on service through AI-powered bots — without increasing headcount.
Multi-language
Hindi, English and regional languages — for conversations that feel local.
From first message to resolution
A single conversation, tracked end to end — with AI handling volume and your team handling what matters.
Engage360 across every sector
Real deployments across India and the GCC. Each card links to the case study behind it.
Government & social services
Voice, WhatsApp, webchat and email unified with an organisation-wide helpdesk, bilingual chatbots, SLA management and executive dashboards across 100+ users and 20+ teams.
View case studyReal estate & developers
Excel-uploaded target lists, batch-scheduled Voice AI calls, interest scoring and warm qualified leads straight into CRM — all inside the launch window.
View case studyFleet & vehicle leasing
API-triggered Voice AI for service-due scheduling and post-delivery satisfaction surveys — structured data written straight back into the backend.
View case studyFree zones & business setup
Answers calls in multiple languages, calls back web leads in seconds, qualifies by activity, shareholders and visas, and syncs directly to Salesforce.
View case studyAI receptionist — any sector
A 24/7 bilingual AI receptionist — voice and chat — that answers calls, handles FAQs, books appointments, qualifies leads and hands off to humans.
Explore solutionHealthcare
Appointment booking on WhatsApp, patient queries, prescription and follow-up reminders, post-visit feedback and a back-office helpdesk alongside HIS/EMR.
Explore healthcareHospitality & retail
Guest engagement across WhatsApp and chat, reservation workflows, loyalty activation and post-stay feedback — with one customer view.
Explore solutionBanking & finance
WhatsApp banking, chatbot account enquiries, complaint management, outbound collections and renewal campaigns, and secure digital onboarding.
Explore solutionE-commerce
Order tracking and updates, returns and exchange flows, product queries and proactive engagement via WhatsApp.
Explore solutionQuestions about Engage360
Everything you need to know about deploying Engage360 across India.
Still have questions? Chat with us on WhatsApp or email info@voxtronme.com
AI handles the routine. Real people handle what matters.
Engage360 automates the everyday — but when a conversation needs a human touch, our team is here. Whether you're exploring the platform or already live, support is always one message away.
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