Multilingual Voice Bot — Inbound & Outbound, In Any Language.
An AI voice bot that answers your phone, calls back every web enquiry in the prospect's own language, qualifies the lead against your business rules, and lands a clean record straight in Salesforce. No queues. No language barrier. No leakage.
What It Is
One Voice Bot. Two Directions. Every Language.
Voxtron's Multilingual Voice Bot is a conversational AI agent built on the Engage360 customer-engagement platform. It works in two directions — inbound and outbound — so no enquiry is ever lost, whether the prospect picks up the phone or fills in a form on your website.
On the inbound side, the bot answers every call in the caller's language, holds a real conversation, answers questions about your services, fees, and process, and captures the details. On the outbound side, the moment a chat or web enquiry comes in, the bot calls the prospect back, runs through your qualifying questions, and writes a fully scored lead into Salesforce — ready for the sales team to pursue.
Two Channels, One Brain
How the Conversation Actually Flows.
A single AI voice agent operates across both inbound and outbound channels — sharing the same intents, the same knowledge base, and the same Salesforce record.
The Prospect Calls You
A prospect dials your published number. The bot answers instantly, in the language they speak, and runs the conversation end-to-end.
- Greets the caller and detects their preferred language
- Answers questions on services, fees, timelines, documents
- Captures qualifying details — activity, shareholders, visas, space
- Creates or updates the lead record in Salesforce in real time
- Hands off to a human agent if the conversation needs it
You Call the Web Lead Back
A prospect submits a web form or chat enquiry. The bot picks it up automatically and dials them back — usually within seconds.
- Listens for new web/chat enquiries via Engage360
- Calls the prospect back in their preferred language
- Confirms intent and runs the qualification questionnaire
- Scores and classifies the lead against your rules
- Writes the structured lead, transcript and recording into Salesforce
The Lead-Engine Problems We Hear
Where Enquiries Go to Die. And How We Fix It.
Most enquiry pipelines leak in four places. The voice bot, on Engage360, plugs every one of them.
Web Leads Going Cold
Prospects submit a form and wait — sometimes hours, sometimes days — before anyone calls them back.
Callback in Seconds
The bot dials the prospect back almost immediately, while their interest is still warm.
Language Barriers
Agents who speak only English lose the Arabic, Hindi, Urdu, and Russian-speaking prospects calling in.
Multilingual by Design
The bot detects and converses in the caller's language — Arabic, English, Hindi, Urdu, Russian and more.
Unqualified Leads in CRM
Sales teams burn hours chasing leads with no shareholder details, wrong activity, or no real intent.
Pre-Qualified Records
Every lead arrives in Salesforce already scored against your business rules — sales calls only the ones worth calling.
No Audit Trail
Voice conversations live in agents' heads or scattered notes — no transcript, no recording, no analytics.
Every Call, Captured
Call recording, transcript, language, intent and qualification score attached to the Salesforce record.
What the Voice Bot Does
A Real Sales-Ops Engine — Not Just a Voice Recorder.
Six capabilities that, together, replace the missed-call voicemail and the slow-callback queue with a 24/7 lead engine.
Inbound Call Handling
Picks up every inbound call, identifies intent, answers FAQs, and runs the qualification dialogue in the caller's language.
Outbound Auto-Callback
Triggered automatically by a web form, chat enquiry, or CRM event — dials the prospect back within seconds, in their language.
Multilingual NLU
Natural-language understanding tuned for Arabic, English, Hindi, Urdu, Russian, French and more — with automatic detection.
Rule-Based Qualification
Asks the questions that matter — activity type, shareholders, nationality, visas, office space, timeline — and scores the lead.
Salesforce CRM Sync
Creates or updates a Salesforce Lead/Opportunity in real time — with recording, transcript, score, and the right owner queue.
Smart Human Handoff
When a lead is hot, complex, or needs a person, the bot warm-transfers to the right agent with full context — not a cold drop.
Lead Qualification Criteria
Your Rules. The Bot's Conversation.
The voice bot is configured around the qualifying signals that actually matter to your sales team. Each answer is captured as a structured field on the Salesforce record — and used to score, classify and route the lead.
Type of Business
Activity, sector, free-zone vs. mainland, licence category.
Nationality
Shareholder nationality and country of residence.
Shareholders
Number of shareholders and ownership structure.
Number of Visas
Investor and employee visa requirements.
Office Space
Type of facility — flexi-desk, executive office, warehouse — and size.
Timeline & Budget
Expected start date and indicative budget bracket.
The Conversation, End to End
Five Steps from Enquiry to Qualified Lead.
Inbound or outbound, every conversation moves through the same five-step flow — orchestrated by Engage360.
Detect
A new call comes in, or a new web/chat enquiry arrives in Engage360.
Connect
The bot answers the inbound call — or auto-dials the web lead in seconds.
Converse
It runs a natural multilingual conversation, answers questions, and asks the qualifying ones.
Qualify
Each answer is mapped to a structured field, scored against your rules, and classified.
Sync
The lead — with transcript and recording — is written into Salesforce, routed to the right owner.
Case Study
What It Looks Like in the Real World.
From Lost Web Enquiries to a 24/7 Multilingual Lead Engine
A Northern-Emirates free-zone authority promoting business setup in the UAE — attracting investors from across the GCC, the Indian subcontinent, the CIS region, and Europe.
The Challenge
The authority was generating thousands of monthly enquiries through its website — investors asking how to set up a company, what licences applied to their activity, how many visas they could get, what office space was required. Two problems were eroding conversion: prospects calling in were dropping off when they couldn't get an answer in Arabic, Hindi, Urdu, or Russian; and web-form leads were being called back hours or days later, by which time many had already moved on. Sales agents were also spending most of their time on unqualified leads, because the qualifying questions were never asked up front.
The Engage360 Solution
Voxtron deployed a multilingual voice bot on Engage360 that handles both inbound and outbound voice. Inbound investor calls are answered instantly in the caller's language — the bot explains the setup process, fees and document requirements, and captures qualifying details. Web and chat enquiries trigger an automatic outbound callback within seconds: the bot calls the prospect back in their preferred language and runs through a structured qualification dialogue covering type of business, shareholder nationality, number of shareholders, number of visas required, office space type and size, and intended start date. Every conversation is scored, classified, and pushed straight into Salesforce — with the recording, transcript, language and qualification fields all attached. Hot leads are warm-transferred to a human business-setup advisor with full context.
The Outcome
Inbound calls now get answered around the clock in the caller's own language — Arabic, English, Hindi, Urdu and Russian — eliminating the language drop-off. Web enquiries that previously aged for hours are now called back in seconds, before the prospect contacts a competing free zone. Salesforce receives only structured, scored leads — sales advisors stop chasing low-intent enquiries and focus on the ones already qualified against the authority's business rules. Conversion from enquiry to qualified lead, and from qualified lead to licensed company, has improved measurably; the cost per qualified lead has fallen; and the authority now has a complete audit trail of every voice conversation, in every language, for compliance and continuous improvement.
Why It Pays Off
Built for the People Who Live This Every Day.
For Sales Teams
- Only pre-qualified, scored leads land in your queue
- Full transcript and recording on every Salesforce record
- Hot leads warm-transferred with context, not cold-dropped
- No more chasing wrong numbers and dead enquiries
For Marketing
- Every web enquiry called back — none lost to slow follow-up
- True attribution from campaign to qualified lead
- Multilingual reach without multilingual hiring
- Lead-quality dashboards by source, language, and segment
For Operations
- 24/7 coverage without expanding the contact-centre roster
- Consistent answers — no agent variability or training drift
- Salesforce stays the single source of truth
- Structured data captured cleanly, not in free-text notes
For Leadership
- Visibility into demand by language, segment, and source
- Lower cost per qualified lead, higher conversion ratio
- Full call-recording audit trail for compliance and QA
- A scalable engine that grows with campaign volume
Engineered for Enterprise Voice
Every capability you need to run a serious multilingual voice operation — already in the platform.
Multilingual NLU
Arabic, English, Hindi, Urdu, Russian + more on request
UAE Telephony
Local DIDs, SIP trunks, WPS-compliant call recording
Salesforce Native
Lead, Opportunity, Activity and Task sync in real time
Enterprise Security
Encryption in transit and at rest, role-based access
Analytics & QA
Conversation analytics, scorecards, dashboards
Engage360 Backbone
Omnichannel routing, knowledge base, agent desktop
Languages
Speak the Language Your Prospects Already Speak.
The bot detects the caller's language automatically and runs the entire conversation in it. Additional languages can be added during onboarding.
Built on Engage360 · Backed by Voxtron
The Multilingual Voice Bot rides on Voxtron's enterprise-grade Engage360 platform — proven across government, free-zone, BFSI, healthcare, retail and hospitality deployments in the GCC.
Stop Losing Leads to Slow Callbacks & Language Gaps.
Let's set up a working demo on your business rules — your activities, your qualifying questions, your Salesforce instance. You'll hear an inbound and outbound conversation end-to-end.