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Social Engagement Platform

An all in one platform to manage customers through social media.

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Engage with your customers easily through social media

Reach your customers through all social media platforms and assist them with their queries and complaints on the go with CX engage. Make your team more productive using comprehensive tools needed to manage and listen to customer’s words about your business on social media.

Listen to what your customers are speaking about your brand across social media networks, review sites, blogs, news, forums, and more, all in one place.

Varient WFO

How Social Engagement Platform help your business?

Connect easily across multiple sources

Work with all social platforms: Facebook, Twitter, Instagram, WhatsApp, SMS, WeChat, email, forums, blogs, and more.

Gain better analysis and insights

With the inbuilt text analytics engine, get insights on customer’s effort, emotion, and queries and act accordingly

Respond accurately

Act on the queries and issues quickly and solve the problems faced by the customers on the go through the customer-preferred channel.

Engage at the right time

Access all incoming messages, conversation history, and integrate everything across-channel conversations.

Automate with chatbot

Use chatbots to answer the regular FAQs and Spend your time more efficiently to answer specific questions.

API integration

Integrate the platform with all critical customer systems like CRM, support, ticketing systems etc.

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Demo

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