Omni Channel Inbound / outbound
Ensure better customer experience by engaging with customers through any channel such as social media, voice, email, and SMS.
A solution that offers a simplified experience to customers by ensuring seamless connectivity.
Customers like to talk with companies through channels of their preference, whether it be emails, phone calls, social media or SMS. Interacting with customers through channels of their choice helps to increase customer loyalty and satisfaction.
With an omnichannel contact centre solution, an organization will have information regarding all the interactions made by customers through various channels, thus providing a unified customer experience. VCC omnichannel contact centre from Voxtron is a completely customizable solution that ensures continuous conversations with customers.
Voxtron Communication Centre
VCC Omni-channel contact center capabilities
Better Customer Understanding
With VCC Omni-channel contact center, the customer journey can be analyzed to understand customers better.
Recommend Next Action
With all the necessary information, next action suggestions can be provided to ensure better customer satisfaction.
Workforce Management
With a unified dashboard, all appropriate information is available in one place, which leads to better workforce management.
Real-time Customer Service
With the Omni-channel contact center, customers can get services on their terms with the minimal waiting time.
Better Decision Making
Analyzing all the necessary data helps organizations to allocate resources and improve agent performance.
Intelligent Routing
This facility allows automatic redirecting of customers to agents having the right skill based on the customer’s needs.
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