Voxtron’s IRISBot is a fully automated, end-to-end mobile-based customer engagement and interaction solution for Mobile communications across various platforms including WhatsApp, SMS, Email communication, and web and mobile push notifications.
Voxtron’s Chatbot Solution Provider, IRISBot delivers seamless communication and better customer engagement across all contact channels. It uses artificial intelligence software to imitate human interaction using textual and audio means. It receives and responds to customer messages via SMS, online chat windows, and social messaging systems, providing instant, personalized replies around the clock.
By automating user-service interactions, IRISBot reduces the need for human intervention for repetitive and simple customer queries and support needs, thus allowing businesses to improve customer experience and boost profit margins.
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IRISBot by Voxtron simplifies and improves customer service and engagement by taking over discussions that would otherwise be handled by a human. As businesses grow, the volume of inbound messages is bound to increase. Instead of assigning dedicated staff to address every customer query, you can use a chatbot as a virtual assistant to get the job done quickly and efficiently.
IRISBot asks relevant questions to collect necessary information from customers. It significantly improves the customer-service quality through quick and personalized information delivery and enables customers to complete routine tasks without human assistance. IRISBot provides timely responses to customers even after business hours. It can also direct customers to website information, provide location and product information, and automate service requests. This chatbot is designed to handle complex workflows and it can escalate relevant concerns to human agents, thus offering a seamless customer experience!
By automating the customer interaction platform, IRISBot enables businesses to enhance customer engagement at lower operational costs, without sacrificing manual effort and time over redundant queries and simple tasks. This easy-to-use chatbot solution simplifies human and computer interactions and significantly improves customer experiences.
