CX Engage

A powerful solution for interpreting customer feedback and customers engagement on their preferred channel.

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Features

A robust social listening system that improves your customer experience

Multi-channel Engagement

With CX Engage, customers can receive real-time alerts, notifications on various channels.

Intelligent Decision Criteria

CX Engage with its intelligent decision criteria helps in multiple criteria decision analysis.

Global Language Support

CX Engage improves the global customer experience with its global language support feature

CX Engage

How can CX Engage help you?

Offers Flexibility Needed For Your Business

CX Engage offers an organization the flexibility needed to engage with customers through any preferred social media channel with ease

Possibility Of Proactive Service

Social channels can be used as a medium to offer proactive services, hence allowing organizations to reach out to customers before it escalates as a complaint

Smart Analytics

With smart text analytic abilities, the platform can retrieve pieces of information, lexical analysis to get an insight about word frequency, emotions, behaviour

Automatic Tagging & Routing

With CX engage, businesses can automatically tag conversations such as comments related to products or services and help enterprises to detect market trends

SLA Monitoring

SLA monitoring tool by CX Engage helps organizations meet the business requirements and improve efficiency and performance.

Data Integration & Global Language Support

CX engage provides the facility of data integration and Global language support. An another feature of CX Engage that add values to it

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Demo

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