CX Engage
A powerful solution for interpreting customer feedback and customers engagement on their preferred channel.
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Features
A robust social listening system that improves your customer experience
Multi-channel Engagement
With CX Engage, customers can receive real-time alerts, notifications on various channels.
Intelligent Decision Criteria
CX Engage with its intelligent decision criteria helps in multiple criteria decision analysis.
Global Language Support
CX Engage improves the global customer experience with its global language support feature
CX Engage
How can CX Engage help you?
Offers Flexibility Needed For Your Business
CX Engage offers an organization the flexibility needed to engage with customers through any preferred social media channel with ease
Possibility Of Proactive Service
Social channels can be used as a medium to offer proactive services, hence allowing organizations to reach out to customers before it escalates as a complaint
Smart Analytics
With smart text analytic abilities, the platform can retrieve pieces of information, lexical analysis to get an insight about word frequency, emotions, behaviour
Automatic Tagging & Routing
With CX engage, businesses can automatically tag conversations such as comments related to products or services and help enterprises to detect market trends
SLA Monitoring
SLA monitoring tool by CX Engage helps organizations meet the business requirements and improve efficiency and performance
Data Integration & Global Language Support
CX engage provides the facility of data integration and Global language support. An another feature of CX Engage that add values to it
Demo
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