Integration of contact center software with CRM is a key strategy to drive sales and improve greater realization of revenue by delivering better customer experiences. Voxtron’s CRM Connect provides a single, fully-functional platform with omnichannel capabilities for inbound and outbound communication services.
Through seamless cross-channel support, this system allows easy and comprehensive access to all the information that agents need to support customers. It supplies all customer details on a unified screen and provides team members with valuable insights into the customer’s journey.
With this comprehensive system, agents can access and analyze customer data holistically. It enables customer service agents to tweak their interactions and deliver more personalized and meaningful service based on the details available in the system.