CRM integration is an excellent way to improve your customer service while keeping expenses down. It enables you to make the most of your existing investments by adding contact center capabilities to your CRM platform.
CRM Connect from Voxtron allows you to access both your telephone and CRM from a single application. As a result, owing to customer interaction, record visibility, live notetaking, and click-to-dial, it raises productivity and improves first call resolution rates.
Improve your CRM’s adoption with features like automated activity reporting, unique wrap-up tags, and more. For effective worker use, track performance, presence, and availability statuses. Agents can access CRM Connect with fewer clicks and a single, integrated repository of user data, resulting in increased productivity.