Computer Telephony Integration (CTI)
An efficient computer telephone integration solution can be a game-changer for a business because it can drastically improve customer satisfaction levels and employee efficiency.
CTI software solutions enable teams to perform all phone functions from their desktop, thereby simplifying and streamlining the entire process flow.
Intelligent routing directs customers to the right support channel quickly, thus minimizing call handling times while also improving the customer experience. Furthermore, a good CTI solution enables higher employee productivity by giving agents the context they need to work faster.
Voxton’s Computer Telephony Integration solutions come with advanced features to easily connect call center services to other business systems.
It is built for seamless channel surfing, so agents can switch to the customer’s preferred communication channel and offer faster resolutions. It also provides a user-friendly and intuitive interface that enables agents to trace the customer journey and offer better-quality support.