Computer Telephony Integration (CTI)
Computer Telephony Integration (CTI)
Whether you’re looking to extend or improve contact center service integrations, Voxtron’s Computer Telephony Integration (CTI) services can help.
CTI connects client communications with company applications, including bill payment, service desk, and industry-specific systems. You may use CTI to provide a single view of the client, empower your call center operators, and improve the customer experience.
Application developers and systems integrators will be able to construct solutions at a far lower cost using our standards-based CTI software. Create voice self-service, contact center, and UC solutions for IP and TDM networks using out-of-the-box interaction with key communications platforms.