Computer Telephony Integration (CTI)

Computer Telephony Integration (CTI)

Whether you’re looking to extend or improve contact center service integrations, Voxtron’s Computer Telephony Integration (CTI) services can help.
CTI connects client communications with company applications, including bill payment, service desk, and industry-specific systems. You may use CTI to provide a single view of the client, empower your call center operators, and improve the customer experience.
Application developers and systems integrators will be able to construct solutions at a far lower cost using our standards-based CTI software. Create voice self-service, contact center, and UC solutions for IP and TDM networks using out-of-the-box interaction with key communications platforms.

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Features

Let us know about the unique features of CTI in depth

Intelligent Routing

Use telephone network information and IVR data to route the call to the proper or best-qualified agent. Increased first-call resolution rates by eliminating needless transfers.

Screen Pop

When agents get a call, they instantly retrieve client data from your CRM or business database and present it on the screen. This may be used on its own or in conjunction with your existing system.

Click-to-Dial

Organizations that make a lot of outbound phone calls can save a lot of money. With a simple mouse click from a computer, you can reduce the amount of time lost due to misdialed numbers.

CRM with CTI

Our CTI apps for CRM systems provide fast access to comprehensive interaction histories. Salesforce, Siebel, Oracle, Microsoft CRM Dynamics, and others are among them.

Interactive Voice Response

One of the most extensively used IVR voice and video creation tools is created by Voxtron. Utilize data efforts to assist in the faster resolution of consumer concerns.

Reporting

Provide a complete picture of the transaction cycle. Track the entire customer experience and value, for example, sales per shift, service calls addressed per hour, and so forth.

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Demo

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