Computer Telephony Integration Software | Solutions

Communication Center

Enghouse Interactive’s Communication Center offers a superior communication system within your business by utilising a variety of inbound routing algorithms for all kinds of contact, including voice, email, chat, IM, social media, and SMS. Your marketing, sales, and support teams may use Voxtron’s digital customer engagement solutions to connect with every site visitor at every stage of the customer lifecycle. This all-in-one live chat and analytics platform fosters proactive client participation by allowing you to start the right sort of conversation at the right time. Let’s look at how Voxtron’s computer Telephony Integration services (which includes cloud-based voice calling features and software integrations) help solve difficulties, boost efficiency, and ensure higher productivity.

Release Highlight Solutions
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Features

Route your customer interaction to the right person at the right time.

Robust System

Prompt and quick responses irrespective of the time and place.

Better Communication

Structured around your existing infrastructure to ensure better communication.

Better Performance

Skill-based routing mechanism which allows calls to be redirected to a skilled agent

Communication Center

How can Communication Center help you?

Omnichannel Inbound/ Outbound

Our solution is designed to deliver customer experience across all channels to ensure consistency and better coordination.

Recording and Quality Management

Advanced call recording and monitoring solution which helps in optimizing your team’s performance and quality

Auto Dialer

Our easy-to-use dialer software includes predictive dialling, preview dialling, progressive dialling, Blaster Dialing and manual dialling modes.

Interactive voice response(IVR)

Makes use of dual-tone multifrequency (DTMF) signalling keypad to allow humans to interact with computers.

Computer-telephony-integration

Enables a computer to act as a call centre. Incoming and outgoing communications like calls, email can be routed to appropriately skilled agents.

Voice recording and logging

Call can be recorded for training and analysis to improve the services in the future.

Visual IVR

With Visual IVR Navigator, avoid complications and navigate your customers through your service options easily

Integrations

Our flexible solutions give you integration tools not only to third-party CRM or directory systems but to IP, PBX and TDM networks.

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A better way to look after your customers – at the right price.

Improving customer loyalty could be as simple as implementing an omni-channel marketing contact centre solution. It might also be significantly cheaper than any other business initiative you are considering. You’ll make customers happier with less waiting, less frustration and less dissatisfaction, whether you have a simple phone support helpdesk or a sophisticated multi-channel call centre. And your agents will have what they need to be more helpful, more efficient, and more motivated. Calls are automatically tracked and logged by the programme, providing a permanent record of activity. If there is ever a doubt about a conversation, call records can provide precise proof. With one-click dialling, sales and support employees may make outbound calls faster through Voxtron’s communication centre. With real-time updates, sales and support personnel can manage conversations with confidence. Customers are serviced as soon as possible owing to drastically decreased hold times. Gain the power to collect consumer data at every point of contact and make it conveniently available through a single source through this platform. By analysing the findings and comments from automated surveys, you may gain fast feedback from clients. Dashboard analytics by Voxtron aid in the scaling of your contact centre and the early detection of problems.

To meet customer demands for service anytime, anywhere, anyhow, contact centres need the capabilities of a sophisticated omni-channel contact centre but at a fraction of the cost. Our business solution is a modular solution comprising multimedia contact centre, attendant operator console, IVR, call recordin, quality monitoring and a range of additional components and integration tools, so you can add functionality as requirements and budget dictate. Our business solutions work on Avaya, Cisco, NEC and Microsoft. Voxtron’s cloud-based call centre software platform provides a communication platform for processing customer calls and interactions over the internet for both the firm and its clients. It is less expensive to set up and operate, and it gives the essential technology to communicate with clients anywhere, at any time. Supervisors and managers may use call centre software to track important call centre metrics and improve the customer support team's performance to boost end-customer satisfaction. Use Voxtron's quality monitoring capabilities, which allow the supervisor to eavesdrop, barge in, and whisper on a live call. They can also use call quality factors to rate the call recording.

Benefits
  • Offer customers their choice of communication method and ensure service is consistent across all channels.
  • Improve customer satisfaction through real-time interaction monitoring and coaching.
  • Achieve superior first contact resolution through intelligent skills-based routing.
  • Platform agnostic with tight integration to all key communications technology providers
  • Reduce abandonment rates, queues and call times by offering a Callback (queue placeholder)
  • Enhance your customer experiences with new native web engagement tools such as web chat, video chat, screen sharing.
  • Reduce agent attrition by providing the tools they need to achieve targets, minimize stress and expand their capabilities
  • Optimize staff resources with comprehensive reporting and automation of repetitive processes
  • Integrations with MAGic and JAWS for the vision impaired.
  • Available in a Premise, Cloud, or Hybrid based solution.
  • Resolve more calls in less time, increasing productivity.
  • Create loyal customers by providing agents with the right information, when they need it, to personalize the customer journey and resolve issues more effectively
  • Sales automation software automates sales workflows and turns incentive and reward programmes into games.
  • Click-to-dial and power dialer capabilities let you make more outbound calls.
  • Calls are sent to sales and support personnel who can help customers right away. Time-based routing, skill-based routing, and IVR all help consumers be served promptly.
  • It’s easy to receive assistance in sales and support.
  • Developing a global business with a local presence and making toll-free and international phone numbers available.
  • IVR, queue-based routing, queue callback, and extensions all help to reduce caller wait times.
  • Internal cooperation improves work features such as warm transfer, shared contacts, and shared call inbox, and after the centre call, it maintains the lines of communication open.
  • Customer experience personalization in insight cards, SMS, and other omnichannel tools enables team members to engage with customers via their chosen channel.
  • Customer satisfaction enhancements through automated surveys provide insight into your customers’ perceptions of your company.
  • Assessing the performance of a group by individual and team performance may be viewed objectively using quality assurance tools and call centre dashboard statistics.
  • Analyzing data and obtaining insights by creating dashboards with data and reporting tools to acquire a better understanding of call centre operations.

 

Voxtron has its services spread across the locations of Qatar, the UAE, Dubai, and Africa. We pride ourselves on offering the best communication center with a global outreach. Our services are meant for the best customer service experience which is hassle free and transparent.

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