Communication Center from Enghouse Interactive ensures a better communication system within your organization by applying many inbound routing algorithms for all contact types, including voice, email, chat, IM, social and SMS.
Release Highlight Solutions
Prompt and quick responses irrespective of the time and place.
Structured around your existing infrastructure to ensure better communication.
Skill-based routing mechanism which allows calls to be redirected to a skilled agent
Our solution is designed to deliver customer experience across all channels to ensure consistency and better coordination.
Advanced call recording and monitoring solution which helps in optimizing your team’s performance and quality
Our easy-to-use dialer software includes predictive dialling, preview dialling, progressive dialling, Blaster Dialing and manual dialling modes.
Makes use of dual-tone multifrequency (DTMF) signalling keypad to allow humans to interact with computers.
Enables a computer to act as a call centre. Incoming and outgoing communications like calls, email can be routed to appropriately skilled agents.
Call can be recorded for training and analysis to improve the services in the future.
With Visual IVR Navigator, avoid complications and navigate your customers through your service options easily
Our flexible solutions give you integration tools not only to third-party CRM or directory systems but to IP, PBX and TDM networks.
Improving customer loyalty could be as simple as implementing an omni-channel contact centre solution. It might also be significantly cheaper than any other business initiative you are considering. You’ll make customers happier with less waiting, less frustration and less dissatisfaction, whether you have a simple phone support helpdesk or a sophisticated multi-channel call centre. And your agents will have what they need to be more helpful, more efficient, and more motivated.
To meet customer demands for service anytime, anywhere, anyhow, contact centres need the capabilities of a sophisticated omni-channel contact centre but at a fraction of the cost. Our business solution is a modular solution comprising multimedia contact centre, attendant operator console, IVR, call recording, quality monitoring and a range of additional components and integration tools, so you can add functionality as requirements and budget dictate. Our business solutions work on Avaya, Cisco, NEC and Microsoft.
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