The Leading Live Video Chat Platform for Customer Engagement
Interpersonal connections with customers require a different kind of communications solution. Advanced end-to-end workflows and integrations are key to powering seamless, high-impact video experiences for long-term, high-value customer relationships.
- Advising – Build trust that drives long-term business value via video chat and document sharing with your customers.
- Remote Expertise – Better utilize scarce resources by making them available via video to remotely access situations and expedite resolution.
- Contact Centre – Escalate high-value cases and customers to video-enabled agents for more effective resolution.
- Point of Sale – Reduce wait times and offer access to more services and resources through video-enabled kiosks.
The top-notch rich features offered by Vidyo Engage!!
- Click to Video Chat
Make it Easy to Escalate to Video: Bridge the gap between online convenience and interpersonal connections by making it simple for your customers to connect with your organization over video, right from your website, mobile app, or in-branch kiosk.
- Post-Call Surveys
Enable Immediate Feedback and Measurement: Post-call surveys empower your customers to express their satisfaction or disappointment. Simple-to-click star ratings, multiple choice or free text fields allow your organization to gather valuable insights from customer-provided data.
- Skills-Based Call Routing
Get the Right Customers to the Right Experts: Efficiently handle a wider variety of inbound calls by matching agent skills to customer needs. Vidyo Engage helps you operationalize a strategy to assign incoming calls to the most suitable customer care agent, instead of simply choosing the next available agent.
- Streaming Video for Virtual Waiting Rooms
Use Waiting Time Wisely – Deliver a Message: While your customer waits in a queue for the next available agent, automatically stream a video tailored to the situation. Whether it’s your latest marketing video or an advertisement, streaming video helps them pass the time and connect with your brand.