News & Blogs

Stay up to date with Voxtron announcements, product updates, development best practices and our thoughts on eCommerce and the retail industry.

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23 November, 2023

Beyond Chat: Exploring the Multi-Channel Contact Center Experience

According to a Zendesk survey, 35% of companies plan to invest more in adding new service channels to their customer engagement strategy. Modern customers prefer using a mix of channels to communicate with businesses. As more and more businesses adopt multi-channel engagement strategies, it is just a matter of time before those who neglect it […]
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8 November, 2023

Factors Leading to ERP Implementation Failures and Strategies for Prevention

An Enterprise Resource Planning (ERP) system functions as a holistic organizational tool for enterprises, effectively centralizing essential data and processes. This centralization not only boosts operational efficiency but also facilitates well-informed decision-making. It also leads to cost savings and fosters better collaboration between different departments of the organization. Hence, an efficient ERP system equips businesses […]
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25 October, 2023

Iris Engage: Empowering Supervisors and Agents for Seamless Collaboration and Customer Satisfaction

In a busy contact center, agents often face challenging customer inquiries. Most of the time, their supervisors have the answers to resolve these issues quickly. Imagine a scenario in which an agent is dealing with a complex query. The supervisor, fully aware of the situation, can only listen in without offering real-time guidance. This extends […]
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4 October, 2023

Human Touch in the Digital Age – Blending Chatbots and Live Agents for Seamless Customer Experiences

After the pandemic, the demand for self-service options and seamless customer experiences has grown across business segments. Even a single instance of inconsistent or slow customer service may encourage customers to take their business elsewhere. Seamless digital experiences and frictionless customer service are non-negotiable for growth-oriented businesses. Companies that fail to deliver them are bound […]
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26 September, 2023

Navigating the Pitfalls: What Causes CRM Implementation Failures

A good CRM can greatly improve how a business operates. It helps organize and automate tasks, giving management an advantage for better revenue predictability and faster growth. However, many people do not realize how complicated CRM implementation can be. What does a CRM Implementation involve? CRM implementation is a multi-faceted process. It involves various interrelated […]
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4 September, 2023

How do CCaaS Platforms Improve Customer Experiences?

In the past, contacting a traditional call center for assistance was a tedious task. It often involved lengthy waiting times and frequent call transfers between agents. However, the emergence of cloud technologies and AI brought a positive shift in this landscape. It paved the way for innovative solutions like CCaaS (Contact Center as a Service). […]
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30 August, 2023

CRM in Banking: Key Challenges, Advantages, and odoo-powered Solutions

Quality customer service is the cornerstone of banking success! Customers usually choose banks based on attractive interest rates, fast loan approvals, or exciting joining offers. But they stay with the same bank only if they consistently receive good service.An efficient CRM  Odoo powered enables banks to ensure the longevity of customer relationships. So, what is […]
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17 August, 2023

Iris Engage Launch Announcement

Voxtron is excited to announce the successful launch of IRIS Engage, a revolutionary customer engagement solution, which took place on August 10th, 2023 in Dubai. IRIS Engage is an innovative Chatbot solution that facilitates seamless connections between businesses and customers across a range of channels, including WhatsApp, Web Chat, Facebook Messenger, and Telegram. Boasting an […]
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31 July, 2023

Tech-Infused Transformation: 5 Strategies to Amplify Your Contact Center Experience

In the early 2000s, contact centers were called “call centers” because they mainly dealt with customer calls. However, with advancements in technology, communication channels expanded. Soon, call centers came to encompass various channels of customer interaction. Their customers reached out to them through emails, live chat, social media, and various other channels. Expanding support to […]
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21 July, 2023

Odoo Implementation Best Practices

Odoo is a practical and cost-effective ERP system for businesses as it is flexible, scalable, and easy to integrate. Its modular architecture and customization capabilities are added advantages. So, you may find it surprising that despite these factors Odoo implementations are tricky. Like most ERP integrations, Odoo can fail for various reasons. These include poor […]
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2 July, 2023

Customer Engagement Strategies Using WhatsApp for Business

More than 50 million businesses worldwide use WhatsApp for Business, the reason being a growing preference for chat-based communication among customers. WhatsApp is free, fast, and effective, making it a favorite with customers worldwide.  WhatsApp Business API also offers unique advantages, such as interactive content formats, personalized options, and automation capabilities, making it a powerful […]
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22 June, 2023

Personalization in IVR: Customizing IVR experiences based on customer data and preferences

Most IVR systems have a crucial problem: they fail to win over customers. IVR systems were traditionally developed to streamline customer interactions. Businesses used them to improve their efficiency in handling large volumes of incoming calls. But the traditional IVR experience was impersonal and frustrating. Therefore, it is not surprising that it falls short of […]
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8 June, 2023

What makes Odoo a reliable ERP Solution for Any Business

Did you know that Odoo has over 7 million users and 3500+ global partners? Or that it is the most installed business software in the world? Despite the availability of numerous ERP solutions in the market, many small and large companies choose Odoo. So, why is it highly preferred by businesses across market segments? Let […]
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17 May, 2023

Maximize Your Business Potential for Remote and Hybrid Work with Odoo

The pandemic forced a momentous shift to remote working across business segments. Organizations that could not adapt endured significant losses. Some even ceased to exist! This was mainly due to the disruption of processes that usually flow smoothly in a traditional work environment. But in every crisis, there are opportunities. Remote working presents unique challenges. […]
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2 May, 2023

Streamline Your Start-Up business with Odoo: The Comprehensive All-in-One Solution for Entrepreneurs

Entrepreneurs face unique challenges as they try to build and grow a new business. As the organization grows, processes become more complex. So, it becomes necessary to scale operations as the business grows. Long-term business success depends on how easily they scale operations. The business cannot sustain simple processes, spreadsheets, and basic software. To stay […]
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13 April, 2023

Revolutionize Your Business with Odoo,7 Salient Features That Make It the Top ERP Solution

Odoo is a popular open-source enterprise resource planning (ERP) software that is used by businesses of all sizes. Do you know its interesting backstory? Well, Odoo was founded in 2005 by Fabien Pinckaers, a Belgian entrepreneur, who was frustrated with the ERP software options available at the time. He believed that ERP software should be […]
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4 April, 2023

5 Non-negotiable reasons to upgrade to Conversational IVR from Standard IVR

Did you know that IVR systems have been around for five decades? IVR stands for Interactive Voice Response. Initially, it was a touch-tone input and voice output system. Later, it evolved into speech input and output systems. Conversational AI-powered IVR is more recent, it appeared only in 2016. But it has become very popular in […]
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28 March, 2023

Odoo Gold Partnership Announcement

Voxtron Middle East is thrilled to announce that we have achieved the Odoo Gold Partnership, placing us at the highest level of the partnership hierarchy. This milestone achievement is a testament to our commitment to delivering exceptional Odoo implementations throughout the Middle East. It closely follows our recognition as an Odoo Silver Partner,  awarded to […]
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17 March, 2023

How to convert your contact center into a revenue generator?

The sole purpose of a traditional contact center was to provide superior customer service. Contact center agents would help customers solve product or service-related problems. They would answer queries, offer information, and deliver after-sales support. The focus of this entity was to improve productivity and CS levels without increasing costs. Thus, contact centers used to […]
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6 March, 2023

How the Mobile App and Healthkit React Native iOS app revolutionized patient care at a leading Middle East Hospital

Research reveals that patient experience is not determined by just the doctor or treatment. It depends on the overall interaction with the healthcare provider before, during, and after the visit. Mobile health apps with health data tracking play a big role in improving these experiences. They simplify communication, data handling, and service delivery. Some even […]
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16 February, 2023

What do your customers think of chatbots? All you need to know

“Ironically, a lot of people think that they’ve never used a chatbot, they’ve never experienced it, when in fact they have. Because Siri and Google and Alexa and all those voice-activated speaking bots, if you will, those are actually audio chatbots.” Kelly Noble Mirabella, Spiderworking Delivering high-quality customer service is integral to business success. However, […]
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10 February, 2023

Voxtron secures Odoo Silver Partner Accreditation

Voxtron Middle East is proud to announce that it has received the Odoo Silver Partner Accreditation. This accreditation recognizes the company’s commitment to delivering high-quality services and solutions to its clients using the Odoo platform. We are now officially recognized as a trusted provider of Odoo services and solutions. Voxtron is now better equipped to […]
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1 February, 2023

2023 Contact Center Technology Trends

6 Contact Center Technology Trends that will prevail in 2023 The pandemic introduced new challenges that pushed the limits of contact center operations across markets. Many businesses had to deal with a sudden increase in calls. Customers wanted to be heard and reassured. Meanwhile, contact center staff were struggling to adjust to the new norm […]
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11 January, 2023

Customer Interaction Solutions for Healthcare

 Your Guide to Customer Interaction Solutions for Healthcare Good customer interaction solutions are critical to the success and growth of healthcare organizations. Today’s patients behave like consumers or customers. Their expectations from healthcare providers are always growing. So, their relationship greatly depends on how well they communicate outside the healthcare setting. Studies suggest that more […]
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2 January, 2023

CRM Solutions in Insurance

The Guide to CRM Solutions in Insurance Enterprises in the insurance sector face two main challenges—fierce competition and low customer loyalty. In order to keep up with the competition, insurance companies offer endless options. This encourages customers to shop around. Meanwhile, existing customers change their insurance providers based on the quality of support. To build […]
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13 December, 2022

Contact Center As a Service

 (CCaaS): All you need to know The easiest way to drive organizational success is by delivering excellent customer experiences. However, this will require embracing agile, flexible, and adaptive technology instead of traditional processes and technologies. For organizations that rely on stand-alone premise-based contact centers, this will mean replacing existing contact center solutions with Cloud center […]
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1 December, 2022

Enterprise Messaging Platform

An In-Depth Guide to Enterprise Notifications In today’s business landscape, many modern enterprises rely on dispersed workforces to function. However, when employees connect remotely and stakeholders are spread across the globe, effective communication becomes challenging. In such scenarios, an enterprise messaging platform is a valuable tool for an organization to streamline outbound communications. An enterprise […]
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15 November, 2022

WhatsApp for Business

How it improves business productivity? Customers are the backbone of any business, and delivering good customer service is critical to the success or downfall of a business organization. In today’s business landscape, the customer is more powerful than before. With more players competing against each other in every market segment, customers have plenty of choices. […]
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1 November, 2022

Transform your contact center with conversational AI

  Did you know that most customers are willing to terminate services based on a single negative interaction with an organization’s contact center? The customer experience impact report by RightNow and Harris Interactive reveals that poor customer interaction solutions were responsible for 82% of respondents stopping their business with a company. It leads us to […]
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4 October, 2022

Easily Resolve Issues Created by Using Disparate UC and CC Applications

Single-Sourced. Always Accessible. Ubiquitous Unified Communications.   Unified Communications. Contact Center Solutions delivered from the cloud “as a Service”… enables you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. A recent Metrigy* Research study found that 62.8% of the organizations it deemed to be more successful […]
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30 September, 2022

How to drive recognition in your customer service team

Recognition is one of the most important factors in delivering excellent customer service, and one of the most often overlooked. Put simply, whatever systems and technology you have in place, your agents are on the frontline, and their performance is what makes the difference between service that is merely adequate and an experience that drives positive feedback […]
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26 September, 2022

Why agility is now at the heart of customer service success

Over the past 20 years customer service strategy and management has transformed. When contact centres were first established, they were treated as a cost centre. That meant the primary strategic aim was to run them as efficiently as possible. This changed as businesses (and management) realised the importance of customer service and customer experience to […]
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19 September, 2022

Delivering Better Customer Experiences (CX)

Focus on Speed, Empathy, Convenience. For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening understanding, and acting on what customers are telling you, and by ensuring that you’re providing your staff (front-line, back-office, and support) with the tools they need act efficiently and […]
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16 September, 2022

Integrate UC and CC

Benefit from Quick ROI Using UC or Microsoft Teams Even before the pandemic impacted organizations around the globe, successful companies were focused on enabling their employees through greater collaboration, communications, and technology. Their objective was and still is, to increase operational flexibility, productivity, and enhance the ability to innovate across both hybrid and on-site environments. […]
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15 September, 2022

RELOCATION ANNOUNCEMENT

Voxtron is delighted to announce that to fuel our continued growth, we are shifting our operations in India to a larger and more convenient business location on 17th September 2022. Our new address is 9A-6, Ninth Floor, Wing 1, Jyothirmaya, Infopark Kochi Phase 2. Our phone number and email addresses remain the same. We take […]
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12 September, 2022

Identity Verified in 3 Seconds

Talk to Unlock It is a given that for Financial Services Institutions (FI) and Credit Unions (CU), the client/member experience drives everything that they do. New approaches on how to better serve clients/members and how to make the end-to-end financial process less problematic should always be part of their modernization plans. Accelerating Identity Verification for FI and […]
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5 September, 2022

Flexible Technology Can Quickly Transform The Client/Member Experience.

The battle for the best client/member experience is already underway and Financial Services (FSI’s) and Credit Unions must have a firm handle on it to ensure their continued relevance. This means that they must redefine the way they engage with their clients and members, remove departmental silos, and adopt a comprehensive omni-channel approach. But how? […]
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1 September, 2022

What’s your reason for moving to the cloud?

There are significant financial, operational and technical advantages that lead organisations to migrate their contact centre to the cloud. Interestingly, the reasons for moving to the cloud have changed considerably over the past few years, as the latest Inner Circle Guide to Cloud-Based Contact Centre Solutions by ContactBabel points out: The ability to reduce capital expenditure was historically seen […]
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30 August, 2022

A Game Plan for FSI’s and Credit Unions

The Power of Moving Forward Faster with Agility, Flexibility, and Responsiveness Investment Firms, Insurance Companies, and Financial Services organizations including Credit Unions (FSI’s for short) are typically limited in their operational flexibility due to the state of their existing infrastructure and systems. The reality is that these organizations can’t or are unwilling to replace their core […]
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23 August, 2022

Voxtron secures Microsoft Gold partner accreditation

Voxtron Middle East is delighted to announce that we have secured yet another Microsoft Gold Partner Accreditation for Application Integration and Application Development. Only the top 1% of Microsoft partners worldwide are Gold-certified, which makes us very proud of our achievement. We have been closely working with Microsoft for over twelve years and delivering highly […]
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18 August, 2022

How to Empower and Increase Agent Engagement with AI

The most significant question facing organizations today is what technology can best support their agents – regardless of whether they are deployed in an office, located remotely, or working in a hybrid (office/remote) model. The key to effectively using technology is to improve agent tools and resources to help them do their jobs better while removing the […]
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16 April, 2020

Video Banking and Security – How Information Stays Private

Video banking has been making waves in the financial services industry in the last few years, with more and more institutions adopting the software needed to provide this service to their customers.
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9 April, 2020

Attracting Millennial Banking Customers With Video Conferencing

Millennials make up a larger portion of the U.S. population than baby boomers, according to the Census Bureau, so forming an effective millennial marketing strategy is vital.
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13 June, 2019

Using CRM to Personalize the IVR Experience

Technology is now playing an important role in amplifying customer service. Interactive voice response systems (IVRs) is still the workhorse in the call centre
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18 September, 2018

Aptean partners with voxtron to increase presence in the Middle East

Alpharetta, GA, September 12, 2018 – Aptean, a leading global provider of mission-critical, industry-specific enterprise software solutions.

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