16 April, 2020
Video Banking and Security – How Information Stays Private
Video banking has been making waves in the financial services industry in the last few years, with more and more institutions adopting the software needed to provide this service to their customers.
9 April, 2020
Attracting Millennial Banking Customers With Video Conferencing
Millennials make up a larger portion of the U.S. population than baby boomers, according to the Census Bureau, so forming an effective millennial marketing strategy is vital.
13 June, 2019
Using CRM to Personalize the IVR Experience
Technology is now playing an important role in amplifying customer service. Interactive voice response systems (IVRs) is still the workhorse in the call centre