Do you see your back-office as the defining factor in customer experience? If you don’t, perhaps you should.
Errors and delays in the back office are the No. 2 cause of customer dissatisfaction.1
Watch this webinar to hear original research by Aberdeen Group and Verint Systems on the impact back-office automation and efficiency is having on customer experience and operational efficiency.
Webinar attendees will learn:
- The latest trends and statistics on back-office operations
- The Top 5 back-office challenges hindering customer experience and operational performance
- Recommendations for overcoming these challenges.
1 The Business Value of a Next-Generation Back-Office Organization, Aberdeen Group, 2017