VERINT LAUNCHES NEW INTELLIGENT CUSTOMER SELF-SERVICE CAPABILITIES
Last week Verint announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine.
The new capabilities enable Verint to deliver strong AI-based self-service solutions across both voice and digital channels.
These enhancements help organizations engage at critical moments to help customers during a purchase, resolving issues more quickly to deliver a better, smarter and faster user experience. Businesses can reap the benefits as well with increased use of self-service across all channels to translate into higher automation and lower escalation rates.