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Sunday, January 28, 2018

Bonjour! Hola! Ciao!




No matter how you say it, Enghouse Interactive invites you to say HELLO to Contact Center: Enterprise (CCE) 9.1, The newest addition of the Enghouse Interactive scalable, highly modular, omnichannel contact center platform. Not only is CCE available at a lower price point than comparable offerings, the system offers flexible deployment for on-prem, cloud, or hybrid environments.

Leading the pack for CCE 9.1 is TouchPoint, our visual, contextual interface designed for contact center agents. Enghouse Interactive is proud to share that TouchPoint’s compelling interface empowers agents to be highly productive and efficient, while continually focusing on the customer. After listening to input from agents and supervisors, Touchpoint now provides a unified user experience across multiple Enghouse Interactive flagship products, including CCE, Communications Center (CC), and Quality Management Suite (QMS).

“By integrating our TouchPoint interface with CCE 9.1, customers and partners that need the high scalability and reliability of CCE now have access to a modern, highly graphical, best-in-class user experience for their agents,”  said John Cray, VP of Product Management, Enghouse Interactive.

Since the Enghouse mission has always been to improve agent productivity and enhance customer interactions, CCE serves as a milestone achievement by delivering contact center solutions that enhance customer engagement and loyalty.  As a company, we are proud to say CCE 9.1 now integrates with QMS 7.1 to offer administrators new capabilities such as text recording and analysis, as well as superior recording for Skype for Business and Cisco platform infrastructures.

To learn more about Enghouse Interactive and CCE 9.1 please click HERE

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