VERINT LAUNCHES UPDATED WFO SUITE
DestinationCRM.com recently spotlighted Verint’s announcement that it has significantly updated its Enterprise Workforce Optimization suite, which includes major enhancements to mobile apps, an omnichannel recording platform, and embedded real-time analytics.
These enhancements enable organizations to interact with customers across many channels, including a consolidated platform for recording calls, text messages, Skype audio, chat, and video, in which real-time analytics are embedded to find and evaluate interactions.
The suite also expands automatic call distributor (ACD) neutrality, supporting all leading on-premises and cloud ACD suppliers, with an open application programming interface (API) library.
Thursday, April 16, 2020
Thursday, April 9, 2020