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Monday, December 19, 2016

Visual IVR

The frustration of calling a contact center and being faced with a string of voice menus and options may not be the best experience, especially when your customer is using a mobile or smart device. To give customers the mobility and access they need Voxtron has introduced Mobile IVR Navigator; which quickly allows a user on any device to participate in a self-service session through a mobile app. The app visually navigates customers through your customer service options seamlessly offering your customers a better end-user experience and reducing customer frustration.