Omni Channel Inbound/Outbound
Companies now need to provide a seamless experience, regardless of channel or device. Consumers can now engage with a company in a physical store, on an online website or mobile app, through a catalog, or through social media. They can access products and services by calling a company on the phone, by using an app on their mobile smartphone, or with a tablet, a laptop, or a desktop computer. Each piece of the consumer’s experience should be consistent and complementary.
Voxtron Communication Centre(VCC) is designed to orchestrate the customer experience across all channels so that it is seamless, integrated, and consistent. Omni-channel anticipates that customers may start in one channel and move to another as they progress to a resolution.
VCC Omni-channel contact center capabilities – from voice, email, webchat, social media, video and SMS – are seamlessly connecting businesses of all sizes to their customers.