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Self Service

VCC IVR can handle routine, repetitive calls quickly and efficiently freeing up agents to deal with high value calls making better use of valuable resource.

This means you can handle more calls with the same amount of Agents. Agents become more productive and job satisfaction increases, lowering staff turnover rates, which ultimately results in a reduction of recruiting and training costs.

For your customers, it means a much improved level of service, decreased wait times and a reduction in call costs. And they get to access information they want, when they want it.

VCC IVR a highly resilient call/voice processing platform features the latest in voice and speech technology, capable of supporting Natural Speech Recognition, Voice Biometrics, Text-to-Speech and DTMF. It can be fully integrated with all leading telephony systems and infrastructure.

Voxtron has a portfolio of IVR development and applications tools to enable organizations to deploy all of their communication applications on a single, cost-effective platform. Whether you are an SMB, enterprise, service provider, value added reseller, and systems integrator we can help to improve your self-service across any channel voice, video, SMS, Speech Enabled and mobile.