Capture the entire interaction—telephone and computer activities, enables you to ensure consistent and correct use of business systems, identify training opportunities, and remove barriers to employee productivity.
Administrators can set recording profiles to suit their business needs; from recording computer activity throughout the day to recording screen activities exclusively when users are on the telephone.
Equip your employees to deliver better customer experiences through quality monitoring and agent coaching with agent evaluation software. Employees will benefit from feedback and training utilizing live customer calls and objective feedback mechanisms. Deliver objective employee evaluations, coach employees for improved success, and track performance improvements over time, consistent customer experiences and ensure high customer satisfaction.