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Sage CRM

Sold in over 30 countries worldwide, Sage CRM is an award-winning, web-based customer relationship management (CRM) solution. It is a full-suite CRM solution comprising sales, marketing and customer service automation. Thanks to its end-to-end business integration capabilities, the Sage CRM front-office is powered by data from the back-office to give sales, marketing, customer service and other front-office staff a true 360° view of customers across front- and back-office functions, differentiating it from many other CRM solutions in the market today.


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SageCRM is an easy to use, fast to deploy, feature-rich CRM system providing enterprise-wide access to vital customer information—anytime, anywhere. With SageCRM, you can better manage your business by integrating field sales, internal sales, customer care, and marketing information.

With a comprehensive list of integrated applications—including sales, marketing, customer service, and mobile solutions—sales and service teams get the tools they need to manage current customers, find new customers, close sales faster, and build lasting, more profitable relationships across all channels.


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Put your business on the path to growth with Sage

At Sage, we offer our customers choice and flexibility so you can get the most from your Sage Business Management Solution. Our range of sales, marketing, and service solutions help meet the needs of growing businesses like yours.

From Sales, Marketing and Service modules to fully integrated CRM, we help extend the power of your Sage Business Management Solution right across your business, giving you end-to-end visibility and data you can trust so that you can make informed business decisions based on accurate information at all times.
Every day, we help businesses drive revenue growth, increase productivity, and enable customer facing teams to become more efficient while delivering an exceptional customer experience.

What Sage can do for you

As a Sage customer you can choose from fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.
Our flexible range of solutions are affordable, easy to use, highly adaptable, and deliver the insight you need to run and grow your business.

We help our customers:

  • Gain reliable insight Evaluate where your business stands and make faster, better decisions you can be confident about.
  • Understand customers better Deliver an exceptional customer experience to improve customer retention and drive revenue growth.
  • Collaborate effectively across teams Avoid duplication of work, empowering your teams to work faster and smarter. With a single solution everyone becomes more productive and efficient.
  • Sell smarter and accelerate sales team performance With access to a wealth of sales information your sales people are equipped to sell smarter and more efficiently, never missing an important deal.
  • Market more effectively Create targeted campaigns based on accurate customer information, delivering a better return on your marketing spend.

How we’re helping growing businesses today

…here are just some of the benefits our customers are experiencing:

60% revenue growth:Retirement services company PARS were able to grow revenue by 60% which they would not have been able to do without the help of Sage.

25% increase in customer satisfaction: CommLink increased customer satisfaction levels by 25% through improving its call management systems.

40% productivity increase:TAK increased productivity by over 40% thanks to a seamless integration between its business tools.

60% efficiency gains: WaiveStar achieved efficiency gains of 60% thanks to the availability of real-time data and the automation of key business processes.

Sales Automation

Take complete control of your sales pipeline by empowering sales teams to effectively manage, forecast and report on all phases of the sales cycle.

Accelerate your sales performance today.

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Empower your sales teams with more opportunities

With a more effective sales team, you will increase productivity and revenue in your business faster.

Your sales team will work on the right leads, at the right time, you will be able to see what stage your sales deals are at, and you and your management team will make business decisions based on real-time information.

Using our solution, Sage customers increased the productivity of their sales teams by up to 40%.

We’ll empower you to track the performance of sales across your business, work on the go using your mobile and gain the confidence you need to make better business decisions today.

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Put your business on the path to exceptional growth

It’s no secret that today’s businesses want to put their business on the path to growth.

By taking a systematic approach to sales, you will:

  • Track the performance of your sales activities in real-time using our out-of-the-box sales reports
  • Generate accurate forecasts about the performance of your business with our powerful sales dashboards
  • Prepare for important sales meetings by accessing important customer data on the go using our mobile apps for Android, iPhone and Windows 8
  • Make more informed decisions faster using our powerful and easy-to-understand sales reports
  • See what stage sales deals are at in the pipeline and then make accurate forecasts to manage key opportunities
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Discover the secret behind Gibson Teldata’s success

Gibson Teldata needed a solution for tracking its sales leads and customer communications in real-time.

Our solution gives the company’s sales managers the ability to manage opportunities, relationships and orders.

“We have, in the first three months of this fiscal year, achieved 60% of the prior year’s sales”

Larry Leeds, CPA – Gibson Teldata

How Rockend Software is closing sales faster

In the past, Rockend Software relied on multiple systems for customer support, sales and marketing.

Rockend’s CEO John Goddard chose Sage because he wanted his sales team to use the company’s valuable customer information and close more sales.

Now the company’s sales teams can see the most profitable and winnable opportunities on a sales pipeline and close them faster.

Best of all?

The management team at Rockend is making more informed decisions based on the latest information.

“Sage is the key platform for our growth for the next ten years,”

says John Goddard, CEO, Rockend Software

Marketing Automation

Track the ROI of your marketing programs by automating, tracking and analyzing every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs.

Target the right customers at the right time .

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Get the most from your marketing spend

Are your marketing campaigns delivering the right results? More targeted campaigns ensure a higher return on your investment faster. Our marketing solution enables you to:

  • Plan marketing campaigns with precision, track the results of these campaigns and run campaign reports within minutes
  • Manage a marketing campaign across multiple channels
  • Track new leads and sales opportunities
  • Use powerful campaign reports to improve your next campaign
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Get more from your marketing investment today.

Our customers have saved money and improved campaign results by up to 20%.

South African marketing, trade and investment agency Wesgro wanted a solution for managing marketing campaigns without having to purchase any expensive software.

The company’s Chief Financial Officer Ian Blackie turned to Sage. Now his company’s marketing teams are reporting on a greater return on investment.

Best of all?

Wesgro is using software it already has to cross-sell and up-sell to existing businesses while also creating new opportunities.

We have experienced exceptional growth in the last year”

Ian Blackie, Chief Financial Officer, Wesgro

Why Sage customers love email marketing

Email marketing is one of the most powerful marketing tools today’s small and medium sized businesses have at their disposal.

You can send special offers and discounts straight to your leads customers.

Our customers love email marketing because:

  • It’s budget-friendly
  • It’s immediate
  • It generates a better return-on-investment than a sales page or a social media campaign

What email marketing does for growing businesses

Our solution gives you the built-in tools you need to reach customers and prospects. With our powerful marketing solution, you will:

  • Send your messages to the right people at the right time
  • Build a warm relationship with leads and prospects
  • Generate a return on investment from your email lists
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Create measurable marketing campaigns MailChimp.

Our solution integrates with MailChimp allowing you to send emails up to 2,000 customers for free.

You can build campaigns using dozens of predefined templates or create an email template for your business.

Once you’ve started a MailChimp campaign, your marketing team can view how recipients interact with the campaign emails and follow up for better results.

Service

Customer Care

Make the most of every customer interaction by ensuring customer satisfaction and even allowing your customers to help themselves.

Provide world-class customer service.

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Your customers are the lifeblood of your business

Nurturing customers and providing them with an excellent customer experience will improve your retention rate and drive growth. As a growing business that puts customers first, you will:

  • Retain existing customers
  • Generate repeat business
  • Cross-sell and up-sell your products and services to existing customers
  • Use valuable information about existing customers to find new ones
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World-class experience from The Signature Works

Several years ago, signage company The Signature Works invested heavily in various IT tools. By 2008, the company was growing rapidly but its tools were reaching end of life.

The Signature Works had to cater for an expanding user base and process more customer service requests. It also wanted to provide better support to new and existing customers.

The Signature Works management team purchased Sage giving employees instant access to the data they need to become more productive and efficient.

Today, employees are sharing relevant information, providing better customer support and using fewer resources to grow the business.

We can instantly respond to customers’ requirements and queries and give them the answers they need. It’s very impressive.”

Malcolm Ditty, Director, The Signature Works.

What exceptional customer service means for you.

Sage customers have improved customer satisfaction levels by as much as 25%. Our affordable solution gives businesses of all sizes the best value for money. We’ll empower you to:

  • Automate and manage the progress of customer service cases resolving cases faster
  • Save time by storing information in a central knowledgebase
  • Report on critical customer service metrics quickly and easily
  • Have more meaningful conversations with you customers
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How ATEC Security delights customers.

As a growing business, ATEC needed a solution for viewing key customer service information and managing support cases.

Today, the customer support team at ATEC can report on cases in real-time and delight customers with up-to-date information.

“We believe that we’re now one of the leaders in the industry in providing critical information to clients, instantly accessible whenever they want it. This helps us to win new business and enhance our service to existing clients.”

Simon Adcock, Managing Director, ATEC Security