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IRIS for Multi-Channel Notification

Multi-channel Outbound Communication enables a company to communicate efficiently and reliably any kind of information to its customers. Research has shown that proactive communication improves customer satisfaction and acceptance of a new product, service or technology.

For any kind of situation, such as payment reminders, confirmations, notifications, informative or entertainment alerts, and corporate CRM campaigns, proactively communicating with customers improves customer satisfaction, reduces inbound calls to the contact center, thus lowering operating costs.

IRIS is able to use independently or in combination IVR, SMS & E-mail channels to produce any kind of campaign on behalf of its customers, wishing to communicate with their end-users.

Campaign examples include:

  • Automated Contact Services
  • Emergency Alerts
  • Intelligent Notifications
  • Mass Notifications Systems
  • Outbound Customer Communications
  • Proactive Communications / Customer Service
  • Interactive Communication Solutions / Outbound Alerts

A great example of a successful use of this IRIS product is Outbound Automated Customer Surveys. It consists of an outbound call to a sample group of customers, 1 hour after the completion of the call to Customer Care Center. Callers complete a mini, automated, speech survey in relation to their level of satisfaction with their experience. It is a fast, easy and low cost procedure, which can provide immediate feedback & actions for further improvement of service.

The product is offered as a managed service solution, with no need for hardware purchase or software licenses. It is a web-hosted service swiftly implemented (with zero down-time), while, if required, it can be integrated with customers’ internal systems for interactive campaigns.

Feel free to contact us for additional information .