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  • Agent Experience Management
    Thursday, September 6, 2018 blogs

    Aberdeen Report: Agent Experience Management

    Aberdeen Report: Agent Experience Management Improving customer experiences is the number one objective of contact center workforce optimization programs. However,…

  • IVR
    Sunday, August 19, 2018 blogs

    Summer School 2018

    August & September 2018 Our Verint Summer School is back for another year and we have a great line up…