Who we are
Voxtron Middle East (VME) is based in Dubai , U.A.E has offices/affiliates in Germany, Austria, Belgium, Italy, Turkey, Tunisia, Hong Kong, Portugal and Thailand. For over a decade, we have been providing affordable customer engagement optimization solutions from leading technology vendors such as Enghouse interactive , SAGE, Verint, Clarabridge etc. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor.
Amongst the customers of Voxtron are large outsourced call centers and service providers, medium-sized and large companies, municipalities, bank and insurance companies, wholesale & retail companies etc.
What we do
Voxtron specializes in providing customer engagement/interaction optimization solutions such as Omni channel contact centre, Self service applications, CRM solutions, attendant operator consoles, Workforce optimization suit, Social Media monitoring etc. These solutions help organizations enrich customer interactions, improve business processes, and optimize their workforces in order to enhance loyalty, increase revenue, mitigate risk, and manage operational costs. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Our solutions are based on the realization of numerous projects and the needs of our customers.
Solutions today are rarely simple — they demand technologies from a range of vendors plus skills across a number of disciplines. We have a highly skilled, highly experienced, highly competent resources to deliver the most challenging projects. Our involvement spans consulting, design, implementation and comprehensive post-sales support, including 24/7 cover and a quick response time, which is unmatched and unique to the region.
Each and every one of our employees represent the spirit of our company: driven, committed, and passionate about their work. Our people are carefully chosen, highly skilled and meticulously trained .We go to great lengths to identify self-starters with diverse experience and skill sets to produce not just an effective workforce, but a well-rounded, talented and complementary team. We have the Commitment to highest quality, professionalism and ethical standards in everything we do. We encourage a customer focused culture and believe in going the extra mile to deliver against our promises and exceeding customer expectations.