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Tuesday, August 9, 2016

By 2020, 20% of all new U.S. contact center seats will be based on Skype for Business contact center environments

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Enghouse Interactive & Skype for Business Contact Centers

Skype for Business (SfB) has established itself as one of the leaders in providing enterprise Unified Communications (UC) and Gartner states “Microsoft is currently a top three North American telephony provider.” However, when it comes to the contact center, Microsoft Skype for Business does not offer a solution.

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