Helping Accelerate Digital Transformation
We are in an era where most businesses are embracing digital transformation and have accepted that digital customer service represents the way forward. However, what is the right balance between digital and human? When should businesses use a digital and when a manual approach?
The bottom line is that customer satisfaction is always key. If companies get their automation versus manned service balance wrong, they will end up impacting customer satisfaction – which could cascade down into their brand perception; transaction volumes and value – with potentially disastrous results.
The starting point for any business, therefore, should always be understanding and then optimising the customer journey, to drive higher levels of satisfaction both with their customers and employees. How do they best set up the customer journey to ensure they achieve the right blend of speed, efficiency, customer effort and lower cost?
Enghouse have the knowledge, the products, partners and the expertise to deliver the right solution to help you accelerate your digital transformation.
Join Enghouse and partners at Gitex Technology week, in Hall 1 Stand G1 – 30, where you can have one-to-one discussions with our team of experts, and see live product demonstrations.
If you wish to book a face-to-face meeting with our team, please complete the form and choose your preferred date and we will get in touch to book a suitable time.