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Sunday, August 19, 2018

The definitive guide to Intelligent Automated Services

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The definitive guide to Intelligent Automated Services

Self-service is no longer a “nice to have”. It’s a necessity to providing a positive customer experience. Customers want to solve queries and problems online or on smart devices, and businesses need to embrace this trend and harness it to their own advantage.

The Contact Babel Inner Circle Guide to Self-Service, sponsored Enghouse Interactive, is the definitive analyst study of how intelligent automated service – via IVR, speech, virtual agents, mobile and social channels – fits into the customer contact mix.

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