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Wednesday, May 2, 2018

MAY VERINT SPEAKERS: CUSTOMER ENGAGEMENT, GDPR, AUTOMATION AND MORE

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Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming EngageTM global customer conference.

Artificial Intelligence Conference

“From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans”

May 1-2; New York City

Ian Beaver and Cynthia Freeman, product experts from Next IT-Verint, will present “From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans” at 4:50 p.m. ET on May 2. A study published in 2017 investigated the presence and effects of relational language on intelligent virtual agents (IVAs). Data from large-scale, real-world enterprise IVA implementations revealed that people are increasingly relating to chatbots as they would human agents. During this session, attendees will hear more about the study’s key findings, while exploring the rising popularity and many uses of chatbots.

CRMXchange Roundtable: Digital Customer Service—IVR, Chat, SMS and VA

May 10; Online Webinar

Jen Snell, VP, product marketing, will serve as a panelist and speak on such popular digital and self-service topics as virtual assistants, SMS, chat and the modern IVR. Attendees of this online, interactive roundtable at 2 p.m. ET will learn more about the best practices, use studies and solutions that can make the biggest impact on enhancing customer relationships through digital service.

Verint Engage Global Customer Conference

May 14-17; Dallas, Texas

Customers from all over the world will convene for this annual event that highlights customer success, market trends, technology innovation, customer experience insights and best practices for simplifying, modernizing and automating customer engagement operations. Joining Verint will be a prestigious group of industry analysts, business partners, customers, media and other thought leaders, who will discuss how workforce engagement, self-service, voice of the customer, and compliance and fraud mitigation solutions are helping organizations  achieve their goals, empower their employees, meet and exceed customer expectations and thrive in today’s highly competitive environments. Learn more.

It’s Here—Now What? Building a Foundation for Sustained GDPR Compliance

May 29; Online Webinar

GDPR enforcement begins on May 25, 2018, yet many firms are still working to implement processes and technology to sustain compliance with the regulations over time. Join guest speaker Enza Iannopollo of Forrester, an analyst on Forrester’s Security & Risk team and a Certified Information Privacy Professional (CIPP/E), and Verint’s Siobhan Miller, senior director of product strategy, at 11 a.m. ET for this helpful session. Attend the webinar to:

  • Benchmark your GDPR compliance efforts against those of your peers
  • Discover best practices for sustaining compliance
  • Gain insights that can inform your action plan

Omnichannel Service: How do YOU Rate?

May 31; Online Webinar

Omer Minkara, VP and group director of customer contact and experience management at Aberdeen Group, along with Kelly Koelliker, director of content marketing, will host the webcast “Omnichannel Services: How do YOU rate?” at 2 p.m. ET. During this session, Minkara will share practices on how best-in-class organizations deliver top-notch service across channels. In addition to receiving a complimentary copy of Aberdeen’s latest research on omnichannel trends, attendees will hear about the most effective omnichannel service approaches, tangible business benefits, and keys to empowering the workforce to serve customers across channels.

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