Recorded during Enterprise Connect, John Cray joins the Telecom Reseller podcast to offer a tour of Enghouse Interactive’s solutions to the enterprise community. “We actually manage the interactions our customers have with their customers,” says Enghouse Interactive’s John Cray.” That space includes call recording, analytics and more. Cray provides updates on how Enghouse is now offering a whole managed service play over the cloud, in addition to cloud based contact center. He shares how these cloud services are offered through a number of telecoms and service providers in addition to details about Communications Center online and the role of customization in the space. Cray discusses how Enghouse offers the channel an enhanced alternative to public cloud offerings in the same space and how Enghouse products ultimately lead to better customer experiences. Enghouse solutions improve the way the contact center communicates and manages each customer relationship with the varied solutions we offer.
Wednesday, November 20, 2019