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Wednesday, March 21, 2018

Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy

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Artificial intelligence. All the craze. Application development and delivery (AD&D) professionals are on the frontline in learning how to use AI in customer service and sales. Whether that’s through chatbots, robotic process automation, or virtual assistants, you have the task of setting expectations as to what’s possible with AI. In 2018, it’s time to make AI work. You must separate fact from fiction, and start understanding the operational aspects you need to support AI while still keeping tabs on areas where you can apply it to improve customer service and sales.

Download and read the report to learn why AD&D pros supporting customer service organizations and sales teams will become more familiar with blended AI, and why Forrester expects that:

  • Several major brands will kill customer service email in favor of chatbots.
  • Companies will use visual sentiment analysis to improve service outcomes.
  • Field service teams will use image analysis to diagnose and route problems

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