THREE SIMPLE WAYS TO SHOW YOUR CUSTOMERS SOME LOVE
This week as we celebrate Valentine’s Day, it’s a good time to remember the role that emotion plays in customer service.
Have you thought about that before?
If you haven’t, consider how your positive feelings about a brand partly arise from the good feelings you had about a customer service experience—or several of them.
In a new article for Contact Center Pipeline, I discuss some simple, practical ways that organizations can demonstrate to their customers that they matter. You might just be amazed where that can lead.
Wednesday, November 20, 2019
Monday, July 29, 2019