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Sunday, February 18, 2018

THREE SIMPLE WAYS TO SHOW YOUR CUSTOMERS SOME LOVE

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This week as we celebrate Valentine’s Day, it’s a good time to remember the role that emotion plays in customer service.

Have you thought about that before?

If you haven’t, consider how your positive feelings about a brand partly arise from the good feelings you had about a customer service experience—or several of them.

In a new article for Contact Center Pipeline, I discuss some simple, practical ways that organizations can demonstrate to their customers that they matter. You might just be amazed where that can lead.

Read more.

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