HOW TO PARTNER WITH HR FOR CX SUCCESS
CX and Human Resources teams are both in the people business. The days of clear departmental ownership of employee and customer engagement are behind us.
Smart, forward-thinking companies striving for customer-centricity know that there is one question that really matters: how can we all work together, at every level, to achieve success in these two critical, intrinsically bound areas?
In my new blog for Customer Think, I discuss the many benefits that can result when HR and the CX team work in harmony—all under the umbrella of better serving customers.
Thursday, March 8, 2018
Wednesday, March 7, 2018