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Wednesday, November 8, 2017

HOW TO PARTNER WITH HR FOR CX SUCCESS

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CX and Human Resources teams are both in the people business. The days of clear departmental ownership of employee and customer engagement are behind us.

Smart, forward-thinking companies striving for customer-centricity know that there is one question that really matters: how can we all work together, at every level, to achieve success in these two critical, intrinsically bound areas?

In my new blog for Customer Think, I discuss the many benefits that can result when HR and the CX team work in harmony—all under the umbrella of better serving customers.

Read more.

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