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Thursday, October 19, 2017

VERINT LAUNCHES UPDATED WFO SUITE

Screen Shot 2017-10-19 at 2.46.13 PM

DestinationCRM.com recently spotlighted Verint’s announcement that it has significantly updated its Enterprise Workforce Optimization suite, which includes major enhancements to mobile apps, an omnichannel recording platform, and embedded real-time analytics.

These enhancements enable organizations to interact with customers across many channels, including a consolidated platform for recording calls, text messages, Skype audio, chat, and video, in which real-time analytics are embedded to find and evaluate interactions.

The suite also expands automatic call distributor (ACD) neutrality, supporting all leading on-premises and cloud ACD suppliers, with an open application programming interface (API) library.

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