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Wednesday, September 13, 2017

Microsoft Contact Center


Skype for Business (SfB) has established itself as one of the leaders in providing enterprise Unified Communications (UC) and Gartner states “Microsoft is currently a top three North American telephony provider.” However, when it comes to the contact center, Microsoft Skype for Business does not offer a solution.

Solutions for Skype for Business

Microsoft has newly announced, its rebrand and integration of Microsoft Lync to Skype for Business, Skype is already a well-established voice, video channel in the personal lives of consumers, with approximately 370,000 minutes being spent on Skype calls every 60 seconds. The change is already set to become the next disrupter to the industry for voice, instant messaging (IM), video and chat and indicative of a significant shift in focus and strategy of “connect people everywhere.”

Enghouse Interactive has over 400 deployments on Skype for Business and growing.

So the world of former Lync communications is available to all those hundreds of millions of Skype users, plus everyone else on endpoints with web access, federated networks, mobile devices, and so on. The multichannel – especially video is now available of all of the enterprise.

With Enghouse it is possible to balance the need to protect legacy investments while realising the new business benefits of Skype for Business. Whatever your requirements or environment. Microsoft’s Skype for Business strategy is compelling for any organization, so if you’re considering taking the next step then contact us about how we can help you deliver a true unified communications enabled customer experience

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