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Wednesday, August 16, 2017

Get Your First Look of TouchPoint Agent at Microsoft Ignite 2017

Ignite is only a few weeks away and Enghouse Interactive will be represented in full force! We caught up with Sandra Crawford, Director of Strategic Alliances and Anna Riley, Product Manager to get their take on what to expect at Ignite.  The first highlight will be at the Enghouse booth  (#1007) where attendees will get their first look at TouchPoint Agent. TouchPoint Agent for Skype for Business online is a modern server-less platform that is easy to implement empowering agents to work efficiently, focusing on effective collaboration, and productivity. What makes TouchPoint Agent unique is the fact it is light weight, has a small foot print, and delivers a powerful impact despite being server-less.
The low price point and ease of installation make it a great choice for those looking for a simple contact center solution such as help desks. The technology behind TouchPoint Agent uses Skype for Business online for the routing and an award winning graphical UI for the agent so users can focus on the information needed to create successful interactions. At Ignite 2017, Enghouse Interactive will also be demonstrating the full Communication Center with Federation showing how the technology can integrate with skype online if requested.  Make sure to stop by the booth to visit Enghouse Interactive and see a demo of these exciting new products!

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